Summary
Overview
Work History
Education
Skills
Timeline
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Selma Archila

Menifee,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Accounts Receivable Accountant

Lithia Auto Group
07.2023 - Current
  • Manage automotive accounts receivable processes with precision and attention to detail.
  • Process invoices and monitored payment schedules to ensure timely and accurate transactions.
  • Resolve billing discrepancies, demonstrating a commitment to maintaining accurate financial records.
  • Collaborate effectively with internal teams like the Service, Parts & Sales department to streamline financial processes and enhance efficiency.
  • Utilize financial software to track and manage accounts receivable effectively.
  • Contribute to the financial stability of the organization by ensuring prompt collections and accurate financial reporting in the automotive industry.
  • Streamline month-end closing procedures, reducing processing time for financial statements generation.
  • Monitor timely collection and application of account receivable collections.
  • Tracking funds and prepare daily deposits from the Sales, Parts & Service Department.

Service Member

U.S Air Force Reserve
11.2017 - Current
  • Answered customer inquiries by phone or email and responded promptly.
  • Updated customer accounts
  • Updated customer accounts with accuracy using DEERS.
  • Distributed ID Card's to eligible Service Members and their dependents via Defense Enrollment Eligibility Reporting System (DEERS)/Random Access Personnel Information Dissemination System (RAPIDS)
  • Maintained laws, rules, regulations, directives, decisions, and policies applicable to ID Cards, Defense Enrollment Eligibility Reporting System (DEERS)/Random Access Personnel Information Dissemination System Section.
  • Managed over 50 calls per day.
  • Participated in community events representing U.S. military and recruited interested parties.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Secret Security Clearance

Administrative Assistant

Hello Auto Group
11.2021 - 07.2023
  • Created and managed record filing system to improve document organization and management.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Managed over 100 calls per day.
  • Generated daily reports utilizing Microsoft Office, Excel, and Word.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Collaborated with sales team to stay current on new car inventory levels and complete accurate repair orders.
  • Provide clerical support & customer service support to the Loaner Department, Business Development Center, General managers and to the Service Director.

Warranty Coder

Mercedes Benz Of Carlsbad
07.2021 - 11.2021
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.

Cashier Team Lead

Paradise Chevrolet Cadillac
12.2019 - 07.2021
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Generated routine reports and professional correspondence.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Managed over 150 phone calls per day.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Maintained detailed service and customer records.

Education

No Degree - Business Administration

Palomar College
San Marcos, CA
06.2025

High School Diploma -

Chaparral High School
Temecula, CA
06.2016

Skills

  • Strong Organizational Skills
  • Research and Analytical Skills
  • Supply Inventory Control
  • Resource Coordination and Allocation
  • Multitasking and Time Management
  • Document and File Management
  • Cash Handling
  • Work Task Prioritization
  • Military Operations
  • Employee Training
  • Report Analysis
  • Data Entry Documentation

Timeline

Accounts Receivable Accountant

Lithia Auto Group
07.2023 - Current

Administrative Assistant

Hello Auto Group
11.2021 - 07.2023

Warranty Coder

Mercedes Benz Of Carlsbad
07.2021 - 11.2021

Cashier Team Lead

Paradise Chevrolet Cadillac
12.2019 - 07.2021

Service Member

U.S Air Force Reserve
11.2017 - Current

No Degree - Business Administration

Palomar College

High School Diploma -

Chaparral High School

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Selma Archila