Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Selma Becirovic

Millersville,MD

Summary

Detail-oriented and highly organized professional with a proven track record in office management and customer care, consistently delivering exceptional results. Outstanding communication skills combined with a strong commitment to efficiency enable effective prioritization of competing demands and streamlined processes. Expertise in fostering a collaborative team environment ensures optimal outcomes while providing compassionate support that prioritizes customer comfort and safety. Reliable and flexible, dedicated to enhancing operational effectiveness and ensuring seamless interactions with clients and staff in dynamic settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dental Receptionist

Sterling Endodontics
05.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
  • Assisted in the development of financial policies for the practice, contributing to a more organized and consistent approach towards billing management.

Restaurant Server

Marriott International, Inc.
07.2023 - 05.2024
  • Ability to multitask in a fast-paced environment while maintaining a positive attitude.
  • Utilized in several positions such as Starbucks Barista and Concierge Attendant.
  • Manage daily restaurant operations, focusing on seamless service delivery.
  • Knowledgeable in Micros POS systems.

Customer Associate / Coordinator

TJ Maxxx
09.2022 - 09.2023
  • Trained in conflict resolution and customer service techniques for effective problem-solving.
  • Experienced in handling cash transactions and resolving customer concerns professionally.
  • Promoted within 6 months due to strong performance and organizational impact.

Internship - Billing & Collections Specialist

Joseph Greenwald & Laake P.A.
06.2021 - 08.2021
  • Provided administrative support by organizing billing documents and updating databases.
  • Conducted research on delinquent accounts and communicated with clients for resolution.

Education

High School Diploma -

Old Mill High School
05.2023

Skills

  • Skilled in utilizing Microsoft 365 tools
  • Detail-oriented data entry
  • Strong organizational skills
  • Strong attention to detail
  • Analytical problem solving
  • Strong written communication
  • Strong multitasking ability
  • Consistently punctual

LANGUAGES

Bosnian
Advanced

Certification

BLS certified

Timeline

Dental Receptionist

Sterling Endodontics
05.2024 - Current

Restaurant Server

Marriott International, Inc.
07.2023 - 05.2024

Customer Associate / Coordinator

TJ Maxxx
09.2022 - 09.2023

Internship - Billing & Collections Specialist

Joseph Greenwald & Laake P.A.
06.2021 - 08.2021

High School Diploma -

Old Mill High School

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