Summary
Overview
Work History
Education
Skills
Timeline
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Selma Castro

San Luis,AZ

Summary

Focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

9
9
years of professional experience

Work History

Member Service Advocate

Convey Health Solutions
09.2021 - 02.2022
  • Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage.
  • Responded to customer calls and emails to answer questions about products and services.
  • Process requests for over the counter items received from health plan members via mail or phone call.
  • Research premium billing discrepancies and prescription claims processed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

Advanced Call Center Technologies LLC
07.2013 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer's billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Updated account information to maintain customer records.
  • Performed credit checks for every customer.

Education

High School Diploma -

San Luis High School
San Luis, AZ

Skills

Bilingual (English/Spanish)

Computer Literate

Excellent customer service

Knowledge on MS word, excel, powerpoint and outlook

Multitasking

Type 40 WPM accurately

Timeline

Member Service Advocate

Convey Health Solutions
09.2021 - 02.2022

Customer Service Representative

Advanced Call Center Technologies LLC
07.2013 - 01.2021

High School Diploma -

San Luis High School

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Selma Castro