Summary
Overview
Work History
Education
Skills
speak & write English and Spanish I can multi- task on my spare time I like to read books
Timeline
Generic

Selma Deck

Pharr,TX

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Successful Customer Service with 4 plus years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

5
5
years of professional experience

Work History

Client Service Representative

Ticketmaster
07.2021 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier Specialist

Whataburger
10.2019 - 12.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.

Customer Service Representative

Humach
09.2018 - 05.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Premier High School
Pharr, TX
05.2014

Skills

  • Database Maintenance
  • Volunteer Orientation
  • Financial Consulting
  • Service Recommendations
  • Customer Support
  • Database Management
  • Cash Register Operations
  • Client Meetings
  • Payment Reminders
  • System Documentation

speak & write English and Spanish I can multi- task on my spare time I like to read books

I am a Mexican American born and raise in the Rio Grande Valley , Both of my parents had shown me how to work hard  and become successful on life .  Once I've  finish high school i was able to attend a college who i went ahead to study for certified nurse assistant got my license of 2 years and  i enjoyed working on a home health facility   helping senior citizens and i've enjoined there stories too .  Then i was able to get a chance of my life to worked as a 311  representative for the city of new york for over a year  enjoined it until i realized that i needed to look for something else .  In the year of 2021 i was given a chance of my life once again by getting hired with ticketmaster and there is where i got to learn so much technology and customer service experience .   But now im looking for something better and more liking  . I do love reading books in my spare time i don't  have a preference but  i am a book worm . 

Timeline

Client Service Representative

Ticketmaster
07.2021 - 10.2023

Cashier Specialist

Whataburger
10.2019 - 12.2019

Customer Service Representative

Humach
09.2018 - 05.2019

High School Diploma -

Premier High School
Selma Deck