Selma Delaconcepcion

Skills and Key Responsibilities:

• Project Leadership: Led multiple projects, ensuring timely completion while maintaining high standards of quality, and performance.
• Compliance and Operational Excellence: Successfully navigated and passed multiple regulatory agency inspections, including Joint Commission. Receiving high appraisals for compliance and operational excellence. Ensure strict adherence to company policies and standardization procedures, contributing to a cohesive and efficient work environment.
• Recruiting, Hiring, and training: Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for a new organization.
• Client Relationship Management: Strengthened client relationships with regular communication, timely project delivery, and high-quality services. Proactively addressed client concerns and provided solutions to enhance client satisfaction. Coordinated regular check-ins and feedback sessions to understand client needs and expectations. Fostered long-term partnerships by delivering consistent value and demonstrating reliability.
• Organizational Development: Highly organized and detail-oriented with a strong work ethic. Developed effective filing systems, ensuring easy retrieval and efficient document management. Managed schedules and coordinated meetings, ensuring all team members are informed and prepared. Streamlined workflows to enhance efficiency and productivity. Maintained meticulous records, ensuring compliance with internal and external standards. Proactively identified and addressed potential issues, preventing disruptions and ensuring smooth operations.
• Analyzing and Approving Payroll: Conducted thorough analysis and approval of payroll processes, ensuring accuracy and timeliness in employee payments.

• Leadership : Ability to lead and motivate a team to achieve company goals and objectives.
• Project Management : Proficiency in planning, executing, and closing projects effectively and efficiently.
• Financial Management : Understanding of budgeting, financial analysis, and cost control.
• Problem-solving : Strong analytical skills to identify issues and implement effective solutions.
• Communication : Excellent verbal and written communication skills to liaise with team members, stakeholders, and clients.
• Time Management : Ability to prioritize tasks and manage time effectively to meet deadlines.
• Customer Service : Commitment to ensuring high levels of customer satisfaction and addressing any concerns promptly.
• Compliance and Safety : Understanding of regulatory requirements and safety standards to ensure compliance and a safe working environment.
• Conflict Resolution : Ability to mediate disputes and resolve conflicts within the team effectively.
• Resource Allocation : Efficient management of resources, including personnel, equipment, and materials. Supervised operations staff and kept employees compliant with company policies and procedures.
• Team Training and Guidance : Trained and guided team members to maintain high productivity and performance metrics.
• Employee Empowerment : Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Employee Retention : Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Adaptability : Demonstrated a proven ability to learn quickly and adapt to new situations, ensuring effective responses to changing needs and challenges.
• Cross-Department Collaboration : Facilitated smooth collaboration between departments through clear communication channels.
• Professional Demeanor : Demonstrated respect, friendliness, and a willingness to help wherever needed, contributing to a positive and supportive work environment.
• Time Management : Efficiently managed time to complete all tasks within deadlines, maintaining high productivity levels.
• Operational Support : Assisted with day-to-day operations, working efficiently and productively with all team members to achieve organizational goals.