Selma Kremic
Chicago,IL
Summary
Professional in hospitality with thorough preparation for
providing exceptional service. Skilled in customer engagement, multitasking, and maintaining clean and organized workspace. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Known for reliability, friendly demeanor, and ability to create welcoming environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cocktail Server
Sofitel Chicago Magnificent Mile
08.2023 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Banquet Server
Sofitel Chicago Magnificent Mile
10.2022 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
Restaurant Hostess
Sofitel Chicago Magnificent Mile
06.2018 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Mini Bar Attendant
Sofitel Chicago Magnificent Mile
06.2004 - Current
- Contributed to increased revenue by upselling premium items available in the mini bar selection.
- Improved guest satisfaction scores with timely responses to special requests for additional mini bar items or replacements.
- Ensured proper billing for guests by accurately recording consumed items from mini bars.
- Maintained high standards of hygiene within assigned work area, promoting a sanitary environment for both guests and colleagues alike.
- Supported hotel''s overall appearance by keeping storage rooms clean and well-organized for easy access to inventory.
- Assisted in reducing hotel costs by monitoring and reporting any maintenance issues related to mini bars.
Cashier
Dominick's Finer Foods
03.2001 - 06.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Continental Academy
03-2005
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- High volume dining
- Reading body language
- Menu presentation
- Handling guest complaints
- Team player attitude
- Hospitality best practices
Certification
Glam Lab Make up Studio
March 20th,2017
Timeline
Cocktail Server
Sofitel Chicago Magnificent Mile
08.2023 - Current
Banquet Server
Sofitel Chicago Magnificent Mile
10.2022 - Current
Restaurant Hostess
Sofitel Chicago Magnificent Mile
06.2018 - Current
Mini Bar Attendant
Sofitel Chicago Magnificent Mile
06.2004 - Current
Cashier
Dominick's Finer Foods
03.2001 - 06.2004
High School Diploma -
Continental Academy
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