Selma Lakacha
Danvers,MA
Summary
Resourceful Assistant General Manager with a proven track record of high productivity and efficient task completion. Specializing in customer service management, conflict resolution, and administrative tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Peg Hospitality - Marriott Residence Inn
08.2024 - Current
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
Front Desk Manager
Saundershotelgroup
05.2023 - Current
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Assisted with training new staff members on front desk procedures and policies.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Hotel Night Auditor
Saundershotelgroup
07.2020 - 05.2021
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Monitored security cameras throughout the night shift to ensure safety of guests and staff members.
Front Desk Agent
Saundershotelgroup
04.2018 - 07.2020
- Provided excellent customer service while upholding company policies.
- Arranged tours, taxis or restaurant reservations for customers.
Education
Bachelor Of Arts - Painting
Salem State University
Salem, MA05-2023
Associate of Arts -
North Shore Community College
Lynn, MA06-2021
Skills
- Policy Enforcement
- Customer Service
- Conflict and issue documentation
- Operations management
- Food safety and sanitation
- Employee scheduling
- Budgeting and cost control
- Staff hiring, training and development
- Scheduling
- Inventory tracking and management
- Strategic planning
- Performance evaluations
Certification
- ServSafe
- Certified Pool & Spa Operator
Timeline
Assistant General Manager
Peg Hospitality - Marriott Residence Inn
08.2024 - Current
Front Desk Manager
Saundershotelgroup
05.2023 - Current
Hotel Night Auditor
Saundershotelgroup
07.2020 - 05.2021
Front Desk Agent
Saundershotelgroup
04.2018 - 07.2020
Associate of Arts -
North Shore Community College
Bachelor Of Arts - Painting
Salem State University
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