Selma Montez
San Antonio,Texas
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
General Manager
Wingstop Restaurant
San Antonio, Texas
06.2018 - 08.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
Assistant Manager
Wingstop Restaurant
Brownsville, Texas
05.2016 - 06.2018
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Oliver Wendel Holmes
San Antonio, TX06-2010
Skills
- Account Management
- Service Quality Improvement
- Project Management
- Supply Chain Management
- Quality Management
- Business Administration
- Staff Supervision
- Vendor Sourcing
- Staff Training and Development
- Customer Relations
- Communication Skills
- Team Player
Affiliations
- Volunteering at my son's school
- Room parent
Languages
Spanish
Limited
American Sign Language
Professional
References
References available upon request.
Timeline
General Manager
Wingstop Restaurant
06.2018 - 08.2024
Assistant Manager
Wingstop Restaurant
05.2016 - 06.2018
High School Diploma -
Oliver Wendel Holmes