SELMA MORALES

• Under Supervision with latitude for independent judgment perform analyses and review program requests for Leak Forgiveness and disputes of high bills
• Verify through ACRIS customers writing in are Property Owners, LLC owner, or approved Representative
• Prepare Letters of Authorization and mail via USPS to Property Owner if request and account inquiries are made from persons other than Property Owner
• Perform ordinary mathematical computations as required to calculate or determine accuracy of charges for large residential and small commercial mixed-use properties
• Research customer request of inquiry, disputes of high bills, elevated water consumption, Leak Forgiveness Program, and/or unenrolled MyDEP Accounts
• Maintains records related to water and sewer billing utilizing CIS, and BAPPS.
• Delivered clerical support by handling range of routine and special requirements
• Handled client correspondence and tracked records to foster office efficiency

• One-on-one or small group instruction as outlined by teacher
• Reinforcing good behavior with positive behavior support
• Teaching daily living skills such as independent feeding, dressing, and toileting
• Aiding occupational therapists, physical therapists, speech therapists, and adaptive physical education providers during instruction
• Guiding and assisting students in small group instruction settings with class routines and in transitioning from one activity to next
• Teaching students, under direction of teacher in following areas: recreation, motor, vocational, socialization, and communication
• Assisting students with ambulation within school premises and on class trips
• Lifting, feeding, toileting, and diapering after receiving appropriate training
• Collecting data documenting student behavior for instructional purposes
• Writing anecdotal information concerning student behavior
• Providing language assistance for bilingual students.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
• Improved operations through consistent hard work and dedication

• Maintain retail merchandise and visual displays for Revlon, global trendsetter in cosmetics, skincare, fragrance, and personal care products
• Manage assigned territory and service client accounts geographically dispersed throughout Northeast and Northwest Queens territory (travel within 30-mile radius)
• Develop and sustain business relationships with store management and sales representatives in thirty chain stores, name brands including Rite Aid, Ulta Beauty, CVS, Duane Reade, Walgreens, and three Target stores; ensure servicing of all accounts within agreed timeframes
• Monitor sales metrics to identify trends in product sales; maintain working knowledge of products and upcoming promotions; capitalize on opportunity to recruit clients during store visits, grow business, and achieve sales goals
• Complete resets of product display walls bi-annually; maintain adequate levels of in-stock merchandise for top products; update account inventory system to replenish out-of-stock merchandise
• Stock, clean, and update wall displays; maintain promotional selling areas, order replacement parts; update visual displays aligned with planograms; accomplished assigned work under deadlines and schedules.
• Planned and coordinated product availability for advertising and promotion purposes
• Prepared interesting and innovative visual displays to grab customer interest and promote sales
• Inspected merchandise for quality and arranged proper display location on floor
• Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility
• Worked with managers and advertising directors to optimize promotions

Updated pricing and signage to complete product displays and educate customers.

• Conferred with store managers to obtain information about customer needs and preferences.
• Worked with managers and advertising directors to optimize promotions.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
• Verified products appeared at correct locations in proper quantities.
• Acted as liaison between production, delivery and merchandising teams.
• Educated employees on new merchandise during seasonal workshops.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Established strong vendor relationships to maintain and support business.

• Augmented efforts of national merchandising company to service numerous retail channels and big-box retailers; provided retail stores with visual merchandising and display solutions and services
• Maintained client accounts in three regional Target stores in Northeast Queens region, assigned territory encompassing Queens Place, Flushing, and College Point; serviced assigned stores within 30-mile radius
• Replenished diverse products, merchandise including health and beauty aids, cosmetics, electronics, and home appliances; cell phone brochures and wireless carrier brochures in electronics departments; ensured proper installation of wireless phone demo walls and displays; restocked pamphlets, flyers, brochures, leaflets.
• Planned and coordinated product availability for advertising and promotion purposes
• Inspected merchandise for quality and arranged proper display location on floor
• Monitored inventory levels and kept adequate stock in product displays on sales floor

• Received and responded to client inquiries for Axel Plastics Research Laboratories (AXEL), industrial manufacturer and ISO 9001-2008 certified provider of proprietary mold releases and related products for plastics, rubbers, and urethanes
• Provided part-time office administration and administrative support to two sales managers in office and while traveling to domestic and international locations
• Responded to telephone inquiries and email communications; fielded calls to appropriate departments, escalated customer concerns to management as required
• Maintained reference libraries; publications, and technical guides, documents including but not limited to technical data sheets and safety data sheets (SDS or MSDS)
• Managed data entry tracked contacts from trade show leads, and/or internet inquiries; performed routine follow-up of inquiries
• Maintained customer database, purged companies no longer in business; integrated new and current customers; maintained accurate contact information for clients and materials, data spanning two years.

• Participated in cleanup efforts to assist Residents of Breezy Point, NY after Hurricane Sandy; collaborated with members of community and residents to clean up debris; collaborated with members of local Parish to serve meals, dispense toiletries, and deliver hot beverages to residents and National volunteers.
• Provided administrative assistance to local Parish, compiled, and sent emails, made phone calls to coordinate services or maintain communications with family members on behalf of residents.
• Helped with office tasks, taking messages, scanning documents and answering phone inquiries
• Met with other volunteers and program leaders to discuss new service opportunities
• Engaged in community outreach to aid program mission centered on community support and enrichment
• Supported program leaders with administrative support duties
• Used strong interpersonal communication skills to convey information to others
• Sent email reminders regarding upcoming volunteer events to community leaders and civic groups

• Serviced merchandising programs as assigned by market management, within assigned territory of Northwest Queens
• Removed, installed, and maintained News America Marketing products in community retailers (drug stores, supermarkets, and grocery stores), establishments including Waldbaum's, Stop-n-Shop, Foodtown, Keyfood, Rite Aid, and CVS; negotiated prime locations for seasonal displays
• Established productive rapport and courteous business relationships with clients, merchants, and retailers to build customer loyalty, and meet customer needs; built productive customer relationships and assumed responsibility for customer satisfaction and loyalty
• Integrated notations and corrections to client's Medicaid enrollment and/or disenrollment information; worked with MAXSTARtm & MaxEBtm and MS Access database.

• Provided administrative, secretarial, and general office support for President of Parent-Teacher Association (PTA); served as liaison between school principal, administration, and PTA President
• Responded to all email inquiries from parents, vendors, or PTA banking institutions; compiled various office reports and information for statistical reports
• Managed monthly calendar; provided communications and mailings for all online and/or take-home notices regarding school reminders and upcoming events
• Processed all meeting minutes, timekeeping records, and other documentation per bylaws and school district regulations; organized volunteers for events, maintained databases.
• Helped with office tasks, taking messages, scanning documents and answering phone inquiries
• Developed monthly schedules and assignments for volunteer staff
• Assisted with special events or programs
• Supported engaging, fun and smooth-running events by helping with organization and planning
• Planned and delivered numerous activities and special events for programs and services
• Sent email reminders regarding upcoming volunteer events to community leaders and civic groups
• Volunteered with groups and organizations to help make measurable differences for program recipients