Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selma Palavra

Utica,,NY

Summary

Highly skilled Fraud Investigator with 5 years of experience in detecting and preventing fraudulent activities. Analytical and detail-oriented with thorough understanding of financial regulations. Exceptional skills in fraud detection, data analysis, and team leadership, with a strong commitment to staying up-to-date with the latest fraud prevention technologies and techniques.

Overview

8
8
years of professional experience

Work History

Fraud Investigator

PwC
09.2024 - Current
  • Conducting Investigations of Fraud cases, documenting investigative findings, and identifying scenarios which merit a SAR. Then gathering the necessary artifacts for SAR development, drafting SARs to be filed to finCEN by clients.
  • Performed detailed background checks on individuals suspected of fraudulent activity, analyzing transactional data, and conducting internal and external research on subjects using a variety of research tools.
  • Meeting production targets and quality standards while maintaining a strong level of independence and time management skills.
  • Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines and maintaining a high level of confidentiality, protecting both company reputation and client privacy.

Anti-Money Laundering Analyst

Bank of New York Mellon
11.2020 - 03.2024
  • Strengthened AML controls by analyzing transactional data for patterns indicative of money laundering or terrorist financing.
  • Reduced operational risk with regular monitoring and auditing of customer account activities for compliance adherence.
  • Producing analytical time sensitive cases and weekly/monthly regulatory reports and SARs using KYC processes.
  • Conducting global transaction monitoring to prevent money laundering, terrorist financing, financial crime, and misuse of public funds.
  • Analyzing control processes to ensure they comply with all applicable anti-bribery and anti-corruption laws.
  • Timely reporting to senior management to ensure they are frequently updated on all matters of increasing legal and regulatory risk.

Call Center Agent Manager

Tidal Basin Government Consulting (Rising Phoenix Management group)
01.2021 - 03.2022
  • Aiding clients in Alaska after the winter storms struck.
  • Following Alaska state guidelines and procedures.
  • Guiding clients through the individual assistance application.
  • Informing clients on the various types of assistance provided.
  • Calling clients to schedule inspections on their homes.

Call Center Agent

Vanguard Emergency Management Inspection Services
10.2021 - 12.2021
  • Contacting qualified FEMA badged vanguard inspectors
  • Interviewing inspectors, creating their schedules, booking travel
  • Ensuring the inspectors have all the materials they need in order to help aid the affected individuals’ home from Hurricane Ida.

Resources Coordinator

Tidal Basin Government Consulting (Rising Phoenix Management Group)
02.2021 - 08.2021
  • Optimized resource allocation by assessing project requirements and assigning appropriate personnel.
  • Streamlined communication between departments for improved project efficiency and timely completion.
  • Working closely with a resource management team to ensure deadlines are met.
  • Recruiting candidates, creating their schedules, booking travel, and conducting interviews with potential candidates.

Customer Service Representative

Bank of America Investment Banking
08.2018 - 05.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to clients banking needs.
  • Navigating multiple computer applications while interacting with clients.
  • Listening to, understanding and providing solutions for clients’ needs.
  • Trained in various different aspects of banking practice.

Accounting Clerk/FEMA STEP Program

Tidal Basin Government Consulting (Adjusters International)
10.2017 - 04.2018
  • Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
  • Reviewed expense reports on accounting and managerial levels.
  • Using Windows and excel to transfer documents following state guidelines.
  • Informing inspectors of all new program policies for accurate reporting.
  • Helped homeowners get set up with temporary repairs via Monroe County STEP Program for their homes to be livable after hurricane Irma struck Florida.

Education

B.S. in Business Administration & Minor: Crime Analytics -

State University of New York Polytechnic Institute
12.2020

Skills

  • AML Compliance Training
  • Regulatory Knowledge
  • Legal Research
  • Suspicious Activity Reporting
  • Proficiency in Microsoft Office Software
  • Detail oriented, efficient and organized
  • Exceptional verbal and written communication and presentation skills
  • Bilingual - Bosnian and English

Timeline

Fraud Investigator

PwC
09.2024 - Current

Call Center Agent

Vanguard Emergency Management Inspection Services
10.2021 - 12.2021

Resources Coordinator

Tidal Basin Government Consulting (Rising Phoenix Management Group)
02.2021 - 08.2021

Call Center Agent Manager

Tidal Basin Government Consulting (Rising Phoenix Management group)
01.2021 - 03.2022

Anti-Money Laundering Analyst

Bank of New York Mellon
11.2020 - 03.2024

Customer Service Representative

Bank of America Investment Banking
08.2018 - 05.2019

Accounting Clerk/FEMA STEP Program

Tidal Basin Government Consulting (Adjusters International)
10.2017 - 04.2018

B.S. in Business Administration & Minor: Crime Analytics -

State University of New York Polytechnic Institute

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