Selma Pinto Petersen
DEERFIELD BEACH,FLORIDA
Summary
Dynamic professional with a robust background in office administration and cleaning services, including a key role in operations management and customer service excellence, increasing efficiency and client satisfaction. Demonstrates exceptional attention to detail and a goal-oriented approach, ensuring top-notch service delivery and workplace safety.
Overview
3
3
years of professional experience
Work History
House Cleaner
SELF EMPLOYED
08.2024 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Supervisor
DAVIS PREMIER SERVICES
01.2022 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated staff performance and provided coaching to address inefficiencies.
Office Assistant
QUICK QUOTE INSURANCE
07.2021 - 12.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
GED -
ESCOLA ESTADUAL DE ENSINO MEDIO PADRE ASSIS
ESPIRITO SANTO - BRAZIL12-2005
Skills
- Customer service
- Health and safety compliance
- Training and mentoring
- Goal oriented
- Attention to detail
- Employee motivation
- Decision-making
- Operations management
Timeline
House Cleaner
SELF EMPLOYED
08.2024 - Current
Supervisor
DAVIS PREMIER SERVICES
01.2022 - 08.2024
Office Assistant
QUICK QUOTE INSURANCE
07.2021 - 12.2021
GED -
ESCOLA ESTADUAL DE ENSINO MEDIO PADRE ASSIS
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