Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Selma Robinson

Office/Supervisor
Columbus,OH

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 2 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Results-oriented Sales Associate and Keyholder versed in handling wide range of tasks in challenging, fast-paced environments. Over 2 years of experience increasing sales, growing customer loyalty and training staff. Keyholder offering 2 years of management experience in retail environments. Motivational team leader with neat and professional demeanor.

Overview

3
3
years of post-secondary education
5
5
years of professional experience

Work History

Office/Keyholder Manager

Janes Group Save A Lot
2200 Mock Road, Columbus
08.2019 - Current
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Provided sales feedback to management to address concerns in sales reports.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Oversaw team of 8+ employees.
  • Processed cash, credit, debit and check payments.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened inventory boxes and restocked shelves.
  • Accepted and processed customer returns.
  • Directed customers to correct store locations.
  • Received and counted money.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Opened and closed store 5+ days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Rotated stock according to dates and protocols.

Sub-contracting Janitorial

Steam Green Services Ltd.
Westerville, OH
10.2015 - 12.2018
  • Emptied trashcans and transported waste to collection areas.
  • Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Established and maintained clean and comfortable environments in Day Care buildings by vacuuming, cleaning windows and dusting.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned, vacuumed and dusted all areas of Day Care building to maintain organized, professional appearance for employees and clients.

Education

High School Diploma -

Brookhaven High School
Columbus Ohio
08.1989 - 06.1992

Skills

Hard-working mindset

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Timeline

Office/Keyholder Manager

Janes Group Save A Lot
08.2019 - Current

Sub-contracting Janitorial

Steam Green Services Ltd.
10.2015 - 12.2018

High School Diploma -

Brookhaven High School
08.1989 - 06.1992

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Selma RobinsonOffice/Supervisor