Selma Torres
The Bronx,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Booting and Towing
Risetek Global
10.2022 - Current
- Actively assisted department of finance employees in navigating ribs system, as well as navigating all runaway accounts.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
Outreach Coordinator
Public Allies New York
02.2022 - 10.2022
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Conducted outreach activities to engage local stakeholders in programs.
- Implemented strategies to increase public awareness of social and community service programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Provided leadership, guidance and support to staff members.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Conducted community workshops to promote different programs and educate public on available services.
- Executed strategies to generate qualified leads through outreach sales calls to professional referral sources.
- Scheduled regular outreach exhibitions and educated employees on presentations.
- Partnered with local organizations to expand access to social and community services.
- Developed network relationships with industry professionals to enhance community awareness and promote services
Service Manager
Le Pain Quotidian
01.2019 - 01.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Implemented strategies to increase customer service satisfaction ratings.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Microsoft PowerPoint
- Administrative Support
- Money Handling Abilities
- Problem-Solving Ability
- Microsoft Word
- Microsoft Excel
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative Booting and Towing
Risetek Global
10.2022 - Current
Outreach Coordinator
Public Allies New York
02.2022 - 10.2022
Service Manager
Le Pain Quotidian
01.2019 - 01.2022
High School Diploma -
LaGuardia Community College of The City University of New York