Selmon Keyera
Murfreesboro,TN
Summary
Hardworking young adult striving to work within an auxiliary organization, where experience can be gained by sharing personal skills of commitment and determination to help exceed goals placed. Seeking a challenging position that will broaden my skill spectrum, introduce new concepts, and possibilities for advancement. Seeking full-time employment and longevity. Preferably healthcare professional or healthcare administration.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Account Manager
- Ibex.
- Developing strong relationships with customers.
- Serve as the lead point of contact for all customer account management matters.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Collaborate with sales team to identify and grow opportunities within territory.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Customer Service Representative
Comcast
- Addressing billing issues.
- Account verification Complaint resolution.
- Account receivables.
- Maintained high call volume.
- Promoting and selling new product.
Customer Service Representative
Humana
- Assist members with understanding coverage and out of pocket cost Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
- Manage large amounts of incoming calls.
- Meet personal/team sales and call handling quotas.
- Go the extra mile to engage customers.
- Provide accurate, valid, and complete information by using the right methods/tools.
Customer Support Specialist
Verizon
07.2015 - Current
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges.
- Answer questions about warranties and term of sales.
- Attempt to persuade customer to reconsider cancellation.
- Utilize computer technology to handle high call volumes.
- Inform customers of deals and promotions, and sell products and services.
File Clerk
ITT Tech
08.2014 - 12.2014
- Utilize computer technology to handle high call volumes.
- Ability to multi-task, prioritize, and manage time effectively.
- Resolve customer complaints via phone, email, or mail.
- Keep records of customer interactions, process customer accounts and file documents.
Customer Service Sales Associate
Hibbett Sports
09.2013 - 07.2014
- Completed all skill training, assist with placement of orders, refunds, or exchanges.
- Attracted potential customers by answering product and service questions, suggesting information about other products and services.
- Loss prevention Contributed to team effort by accomplishing related results as needs.
Education
Associate Degree -
ITT Technical College
09.2012 - 12.2015
Medical Assistant Program - undefined
Delta Technical College
07.2019 - Current
Bachelor of Business Administration - undefined
Strayer University
Timeline
Medical Assistant Program - undefined
Delta Technical College
07.2019 - Current
Customer Support Specialist
Verizon
07.2015 - Current
File Clerk
ITT Tech
08.2014 - 12.2014
Customer Service Sales Associate
Hibbett Sports
09.2013 - 07.2014
Associate Degree -
ITT Technical College
09.2012 - 12.2015
Bachelor of Business Administration - undefined
Strayer University
Customer Service Representative
Humana
Customer Service Representative
Comcast
Account Manager
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