Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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SELMON THOMAS III

SELMON THOMAS III

Plainfield,IL

Summary

Forward-thinking project management professional confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Ability to manage complex projects with aggressive deadlines and objectives.

Overview

13
13
years of professional experience

Work History

Engineering Project Leader

Eaton Corporation
Woodridge, IL
01.2020 - Current
  • Communicated with key stakeholders to determine project requirements and objectives.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Manage new product development projects from start to finish.
  • Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders (QA, Product Marketing, Technical Support, Marcom, and Production).
  • Plan and schedule project timelines and milestones using appropriate tools.
  • Track project milestones and deliverables.
  • Produced thorough, accurate and timely reports of project activities.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Identify and manage project dependencies and critical path.
  • Travel as needed to manufacturing sites in order to witness engineering and first article sample builds, to create summary reports and to follow through on defined action items.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.

Customer Service Subject Matter Expert

Eaton Corporation
Woodridge, IL
07.2010 - 12.2019
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Some College (No Degree) -

National Louis University
Chicago, IL

Skills

  • Highly Knowledgeable Project Management
  • Ability to develop elaborate project plans and obtain team commitments
  • Possess exceptional written, analytical, and interpersonal skills across all levels
  • Ability to identify and mitigate risk
  • Microsoft Project Management Software
  • Client Relations Management
  • Complex Problem Solving
  • Detail Oriented & Deadline Driven
  • Documentation and Reporting
  • Creative Thinking
  • Good Team and Relationship Building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Engineering Project Leader

Eaton Corporation
01.2020 - Current

Customer Service Subject Matter Expert

Eaton Corporation
07.2010 - 12.2019

Some College (No Degree) -

National Louis University

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SELMON THOMAS III