SELUSHI TOTA
Associate Director (Insights & Product Innovations)
Austin,TX
Summary
Hardworking Associate Director knowledgeable about business practices in the technology industry. Dynamic and adaptable roadmap leader for delivery of highly successful products with projected market demand and company growth as guiding principles. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.
Overview
5
5
Certifications
13
13
years of post-secondary education
11
11
years of professional experience
Work History
Associate Director
Getswift Inc
Denver, CO
02.2019 - Current
- Developed custom product innovation program from ground up, laying out framework and defining roles.
- Spearheading product roadmap and developing new product solutions with established PMO processes.
- Managed project/program managers and oversaw departmental budget of $2 million.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as resource assignments and preventing scope creeps.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using Interpersonal skills and conflict management.
Sr. Project Manager
HCL Technologies
Denver, CO
05.2018 - 10.2018
- Oversaw over 10+ projects that were geared towards modernizing IT infrastructure assets and improving critical application performance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Maintained schedules to meet key milestones at every project phase.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Assistant Manager
Walmart
Greeley, CO
08.2016 - 01.2018
- Responsible for supervising business operations, driving sales, and managing team scheduling, planning & merchandising duties.
- Reduced costs by 20% in shrinkage during first six months.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sr. Project Manager
ExpertSeva
Fort Collins, CO
04.2013 - 08.2016
- Improved conversion rate by over 40% by optimizing UI/UX design elements of web applications.
- Evaluated user usability, consumer behavior & data trends using Google Analytics.
- Oversaw migration & implementation of in-house web applications.
- Recorded all project costs and expenses and aligned with project budget.
Sr. Project Manager
HCL America
Sunnyvale, CA
01.2012 - 02.2013
- Collaborated with executive management, regional heads & project managers to monitor IT service delivery metrics and track quarterly SLA results.
- Established improved business processes & managed regional resources.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 80%.
Sr. Manager
HCL Technologies
05.2008 - 08.2010
- Assisted project & program managers in requirements gathering, handling change requests and tracking project progress.
- Responsible for monitoring defined SLAs and facilitating communications.
- Achieved 100% SLA compliance for all priority 1 critical incidents.
Sr. Technical Executive
IBM
Pune, Maharashtra
12.2005 - 04.2006
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
- Devised recommendations to streamline and simplify customer support system, improving response time by 30% and reducing operating costs by 10% .
Customer Care Executive
Wipro Technologies
Pune, Maharashtra
10.2005 - 12.2005
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Trained end-users of Dell laptops and desktops on use and functionality.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Education
Ph.D. - Human Resources Management
Archaya Narjuna University
05.2014 - 01.2018
Master of Computer Science & Eng - Computer Science
JNTU
05.2011 - 09.2015
MBA - Business Administration
National Institute of Technology
05.2006 - 05.2008
Bachelor of Science - Information Technology
Annamalai University
05.2002 - 05.2005
Skills
Business Development
Customer service
Project planning and development
Change Control Processes
Software Development Lifecycle
Staff Management
Due Diligence
Scheduling
Budgeting
Strategic leadership
Certification
Project Management Professional (PMP)
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Associate Director
Getswift Inc
02.2019 - Current
Sr. Project Manager
HCL Technologies
05.2018 - 10.2018
Assistant Manager
Walmart
08.2016 - 01.2018
Ph.D. - Human Resources Management
Archaya Narjuna University
05.2014 - 01.2018
Sr. Project Manager
ExpertSeva
04.2013 - 08.2016
Sr. Project Manager
HCL America
01.2012 - 02.2013
Master of Computer Science & Eng - Computer Science
JNTU
05.2011 - 09.2015
Sr. Manager
HCL Technologies
05.2008 - 08.2010
MBA - Business Administration
National Institute of Technology
05.2006 - 05.2008
Sr. Technical Executive
IBM
12.2005 - 04.2006
Customer Care Executive
Wipro Technologies
10.2005 - 12.2005
Bachelor of Science - Information Technology
Annamalai University
05.2002 - 05.2005