PRODUCT QUALITY ENGINEER
Juniper Networks
- Project manage internal and external teams to resolve field quality issues with minimal or no revenue impact
- Review Quality KPIs on a weekly / monthly basis for actionable improvements and drive them to closure
- Early engagement in prototype phase to identify and resolve issues from NUDs (New, Unique & Different)
- Audit manufacturing partner sites on a yearly basis for compliance with quality plan and to maintain relationships
- Analyze yield issues through DMAIC process and ensure corrective actions are implemented & verified
- Improved component traceability in products from ~90% to >95% by working with CMs and suppliers
- Drove test cycle time reductions by 50% without any impact to quality yields by analyzing test data & FA reports
- Enhanced cosmetic specifications and quality audits to reduce return rate from Japanese customers by half
- Project managed cross functional team in Juniper to root cause field thermal events and drove design improvements reducing field thermal events by >50%
- Skill development in recent years: Trained as Product Lifecycle Program Manager for a year in Juniper Trained as Manufacturing Program Manager for 6 months in Juniper
