Selvakumar .P

Provided Level-2 technical support for end users by diagnosing and resolving hardware, software, and network-related incidents.

Managed Microsoft Intune device administration, including device enrollment, compliance policies, application deployment, and device configuration profiles.

Supported Windows and macOS endpoints, troubleshooting OS errors, system performance issues, and enterprise application problems.

Performed Intune device provisioning and endpoint management, ensuring security compliance and proper policy enforcement.

Assisted users with account access, password resets, MFA issues, and device registration within enterprise environments.

Installed, configured, and maintained desktops, laptops, mobile devices, and peripheral hardware.

Conducted advanced troubleshooting (L2 level) for complex desktop, software, and connectivity issues before escalation.

Logged, tracked, and resolved incidents using ITSM / ticketing tools, ensuring adherence to SLA and incident management processes.

Performed software deployment, patch updates, and endpoint configuration using enterprise management tools.

Troubleshooted network connectivity issues including LAN, Wi-Fi, VPN, and IP configuration.

Coordinated with Level-3 infrastructure and security teams for critical incidents and system-level issues.

Maintained incident documentation, knowledge base updates, and service reports to improve service efficiency.

Provided technical support and troubleshooting for Apple Mac devices including MacBook, iMac, and Mac Mini systems.

Diagnosed and resolved macOS operating system issues, application errors, and performance problems.

Performed hardware diagnostics, component replacement, and preventive maintenance for Apple systems.

Installed, configured, and upgraded macOS, drivers, and essential software applications.

Assisted users with Apple ID, iCloud, system login, and security configuration issues.

Troubleshooted network connectivity issues (Wi-Fi, LAN, VPN) on macOS devices.

Configured printers, scanners, and external peripherals for Mac systems.

Performed data backup, system recovery, and OS reinstallation when required.

Provided remote and onsite technical support to clients and ensured quick issue resolution.

Documented service activities and maintained service reports and support tickets.

Provided onsite IT support for end users at TVS Motor Company through the service contract with TVS Electronics.

Installed, configured, and maintained Windows desktops, laptops, and peripherals.

Diagnosed and resolved hardware, software, and network connectivity issues.

Managed user account support, system login issues, and application troubleshooting.

Configured printers, scanners, and other office devices and resolved printing issues.

Performed basic network troubleshooting (IP configuration, LAN connectivity, DHCP issues).

Logged incidents and service requests in the ticketing system and ensured timely resolution according to SLA.

Coordinated with network teams and vendors for advanced technical issues and hardware replacements.

Assisted users with software installation, updates, and system performance optimization.

Provided Level-1 technical support for network and Wi-Fi connectivity issues through phone, email, and ticketing systems.

Logged, tracked, and resolved incidents using helpdesk/ticket management tools while ensuring SLA compliance.

Diagnosed and troubleshooted internet connectivity, Wi-Fi authentication, and network access issues for enterprise and hospitality clients.

Assisted end users with login portal issues, IP configuration, and basic network troubleshooting.

Escalated complex network problems to L2/L3 network engineers for advanced resolution.

Monitored network alerts and coordinated with field engineers to restore services quickly.

Maintained incident reports, documentation, and ticket closure details for operational tracking.

Delivered customer support and technical guidance to ensure minimal downtime and improved user experience.

Provided technical support to users for software and system-related issues through phone, email, and remote assistance.

Installed, configured, and troubleshooted Windows operating systems and basic software applications.

Assisted users with system login issues, software installation, and configuration problems.

Monitored and maintained computer systems, network connectivity, and peripherals.

Logged and tracked issues using helpdesk/ticketing systems to ensure timely resolution.

Escalated unresolved technical issues to senior engineers or development teams.

Performed basic network troubleshooting (IP configuration, connectivity issues).

Provided user training and guidance for using company software platforms.