General Manager
Cooperativa de Ahorro y Credito San Antonio
04.2008 - 03.2010
- Direct all operational aspects including distribution operations, customer service, collection, human resources, and administration
- Assess local market conditions and identify current and prospective client opportunities
- Bring out the best of branch's personnel by providing training, coaching, development, and motivation
- Develop forecasts, financial objectives and business plans
- Stay abreast of completing markets and provide reports on market movement and penetration
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Address customer and employee satisfaction issues promptly
- Manage budgets and allocate funds appropriately
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs