Selvin Newman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Medical Revenue Collector
TeamHealth/ HRRG
12.2017 - Current
- Provide excellent customer service by patiently listening while communicating company policies with empathy
- Negotiate account pay-offs
- Process client payments accurately and efficiently
- Update and handle client account records according to HIPAA regulations
- Escalate legal account matters as per State of Florida and HIPAA regulations.
- Maintain strict compliance with all relevant regulations, protecting company reputation and preventing fines.
- As a senior agent, I assist with New Hire training.
Construction and Site Safety Manager
American Environmental Engineering
08.2015 - 12.2017
- Organize and oversee on site construction project operations related to the remediation of petroleum contaminated sites in accordance with the OSHA regulations and that of the Florida Department of Environmental Protection (FDEP)
- Conduct soil and ground water sampling as per the Florida Department of Environmental Protection Agency's instructions and regulations
- Conduct site surveys according to Standard Operation Procedures
- Coordinate site access, work crew and equipment mobilization
- Maintain safety regulations and a professional work environment, in the office and on site
- Update site maps and location with changes made to site using AutoCAD drafting program
- Complete reports, site data and laboratory results to be submitted in formal report to the FDEP
- Maintain operational integrity of all testing equipment.
- Coordinated regular toolbox talks, reinforcing key safety concepts among employees on a consistent basis.
- Promoted a culture of accountability within the organization by holding individuals responsible for their safety performance and ensuring adherence to established protocols.
Technical Support Center Manager
Teleperformance USA
05.2006 - 08.2015
- Technical Support Lead for Field Service Technicians working with Satellite and DSL (Digital Subscriber Line) data systems both hardware and software
- Level 2 DSL support for Field Technicians as well as local In-house Technicians
- Team Manager/Lead of 25 people where I reformed the satellite support department allowing for greater efficiency and improved quality for our client
- As a Team Manager, I increased employee retention, dedication, and company morale through mentorship and managerial support
- Organized and assigned employee projects, schedules, and benefits per company policy.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Guest Services/Assistant Hotel Manager, Reservations Manager
Ramada Inn Airport North
10.2003 - 05.2006
- Guest Service Supervisor – Lead a team of 10 employees
- Assisted in the successful operation of all hotel departments, relating to schedules, vacation time, sick leave, retention, promotions, curative action
- Reservations Department - managed incoming guest reservations, coordinated the rental of hotel conference rooms and local guest tours.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
Delivery Driver
Koning Restaurants International
01.2002 - 10.2003
- Delivered orders to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions to make deliveries.
Automotive Repair Technician, Service Adviser/Sales Technician
Sears Automotive Center
07.2000 - 12.2002
- Perform repairs to customer vehicles as needed
- Troubleshot customer's vehicles, and make recommendations for repairs to be carried out by technicians.
Education
Associates of Science in Mechanical Engineering -
Broward College
Fort Lauderdale, Florida06.2015
No Degree - AUTOCAD Drafting Certification
Miami Dade College
Miami, Florida06.2003
GED -
Miami Dade College
Miami, FL06.2003
Certification in Auto Mechanics and Automotive Systems, High School Diploma -
Holmwood Technical High
Clarendon, Jamaica West Indies07.1999
Skills
- Proficient in AutoCAD Drafting
- Proficient in Microsoft Office Suite
- Prior OSHA Training and Certification
- Social Media Savvy
- Payment Processing
- Customer Negotiation
- Strong Ethics
- Recordkeeping and documentation
- Excellent negotiation skills
- Payment plan processing
- Delinquent account management
References
Available Upon Request
Reading Positive Mental Attitude books
I have a set goal to read at-leased one hour each day from a Positive Mental Attitude book or a People Skills book. This has helped me to realize that while I see myself as the most important person to me, the other fellow sees himself that way as well. To be successful in business and any endeavor, I should put my desires aside and focus on that of the person standing in front of me.
Timeline
Medical Revenue Collector
TeamHealth/ HRRG
12.2017 - Current
Construction and Site Safety Manager
American Environmental Engineering
08.2015 - 12.2017
Technical Support Center Manager
Teleperformance USA
05.2006 - 08.2015
Guest Services/Assistant Hotel Manager, Reservations Manager
Ramada Inn Airport North
10.2003 - 05.2006
Delivery Driver
Koning Restaurants International
01.2002 - 10.2003
Automotive Repair Technician, Service Adviser/Sales Technician
Sears Automotive Center
07.2000 - 12.2002
Associates of Science in Mechanical Engineering -
Broward College
No Degree - AUTOCAD Drafting Certification
Miami Dade College
GED -
Miami Dade College
Certification in Auto Mechanics and Automotive Systems, High School Diploma -
Holmwood Technical High
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