Selvyn Aviles

• Provision/troubleshoot DS1, DS3, SONET, Ethernet OC48 OC192 Ring circuits.
• Tested transport paths using T-BERD testers, optical meters, Exfo and OTDRs
• Terminated fiber/copper cabling across distribution frames and relay racks.
• Ran wires between components and to outside cable systems.
• Validated cross-connects using TIRKS and WORDDOC inventory system.
• Resolved hardware failures quickly to reduce downtime repair.
• Monitored network alarms and coordinated with the NOC for rapid resolution.
• Understand PDF & BDFB power systems
• Upgraded switching/routing platforms by replacing cards and hardware.
• Updated engineering records to maintain accurate network topology.
• Followed OSHA, NEC, and MOP guidelines to ensure strict safety compliance.
• Managed local inventory for spare cards, cables, and tools.
• Collaborate with external vendors to safely decommission and remove legacy equipment, ensuring 100% compliance with data security standards

• Install, repair residential cable television, phone and Internet services while providing high-quality service to all customers.
• Configured telecommunications equipment for residential and business clients.
• Delivered exceptional customer service during field visits, ensuring adherence to corporate guidelines.
• Communicated with supervisor and cross-departments to resolve complex service issues efficiently.
• Test, troubleshoot and replace indoor-outdoor coaxial/fiber cable within customer premises up to utility pole.
• Verify RF/light signal levels with test equipment to ensure proper functionality.
• Utilized various hand tools to perform installation and repair tasks.
• Trained customers on equipment usage post-installation, enhancing user experience and satisfaction.
• Observed field safety protocols to prevent injuries and accidents.

• Built and installed FTTH distribution enclosures within outside plant network for fiber to the home project.
• Achieved daily productivity goals for fiber network build and field service.
• Inspect or test fiber analysis results to isolate faults or malfunction.
• Splice cables using fujikura/hand-power Tools.
• Operated in confined locations like crawl spaces and easements to complete installation tasks.
• Working in pairs to reconfigure lines along galvanized cable strand using aerial lift truck or climbing Ladder.
• Collaborated with team members to efficiently resolve technical challenges.
• Supervise/oversee contractors & train individuals elected to assist with plant build

Installed and configured digital cable, high-speed internet, and voice services for residential and commercial properties.

• Managed coaxial and fiber-optic drop replacements from the tap to the ground block to ensure optimal signal strength.
• Diagnosed complex connectivity issues across MoCA, Ethernet, and fiber networks to restore service quickly.
• Utilized signal level meters (SLM) and leakage detectors to identify and isolate RF interference, ingress, and signal degradation, enhancing service reliability.
• Maintained a 95%+ first-time fix rate, consistently exceeding company performance benchmarks and daily routing schedules.
• Replaced defective hardware, including modems, set-top boxes, amplifiers, and splitters, reducing repeat service calls and improving customer satisfaction.
• Achieved 95%+ first-time fix rate, consistently exceeding company performance benchmarks and optimizing daily routing efficiency.
• Adhered strictly to OSHA safety guidelines, including proper ladder placement, pole climbing techniques, and commercial vehicle operation.
• Documented all job notes, equipment modifications, and signal readings accurately using a mobile workforce management app.