Selwyn Downes

Work History

Security Officer

Securitas Security Services USA

11.2016 - Current

Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Wrote detailed reports of all security breaches and investigations.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Issued access cards to authorized personnel to monitor access points.

Security Officer

SWITCH, LLC

07.2023 - 11.2023

Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Issued access cards to authorized personnel to monitor access points.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Small Business Owner

Sparkling Spaces

10.2011 - 06.2016

Trained and supervised employees on office policies and procedures.
Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Completed daily logs for management review.
Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
Increased customer service success rates by quickly resolving issues.
Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Raised property accuracy and accountability by creating new automated tracking method.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Theatre Manager

Regal Cinemas

06.1992 - 08.2011

Implemented innovative programs to increase employee loyalty and reduce turnover.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Managed budget for productions, optimizing allocation of resources to maximize results.
Interacted well with customers to build connections and nurture relationships.
Oversaw box office operations, streamlining processes for increased efficiency in ticket sales management.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Developed partnerships with local businesses and community organizations to promote the theatre and its programming.
Reduced operational risks while organizing data to forecast performance trends.
Established strong communication channels within the organization for efficient collaboration between departments.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Conducted regular evaluations of staff performance identifying strengths weaknesses providing feedback professional development opportunities.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Summary

Overview

Work History

Security Officer

Security Officer

Small Business Owner

Theatre Manager

Education

No Degree - Aviation Science

No Degree - Aviation And Airway Science

High School Diploma -

Skills

Certification

Work Availability

Timeline

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