Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bear,DE

Summary

Results-oriented District Director bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Exceptional leader experienced in creating and integrating business plans, strategies and procedures. Dedicated to setting goals focused on performance and growth. Dedicated operations specialist well-versed in establishing policies while promoting the company's vision. Proficient operations professional with extensive experience overseeing business operations. Highly skilled at leading employees while promoting and encouraging growth.

Overview

21
21
years of professional experience
1
1
Certification

Work History

District Director

HMSHOST
Middletown, PA
11.2017 - Current
  • Oversee the daily operations of multiple plaza locations, which average around $ 10 to $ 11 million in sales per year
  • Ensure delivery of the highest level of quality, service, sanitation, and customer relations
  • Increased comp sales 8.1% YOY
  • Lowered inventory costs 3% YOY
  • Facilitate the development and implementation of the annual budget, financial forecasts, and other business goals, and lead the district and plaza management to ensure budgeted sales and profit goals are accomplished
  • Direct plaza management to ensure compliance with applicable company standards, policies
  • Developed and promoted 4 F&B Managers to Multi F&B Manager
  • Evaluate operations and seek opportunities to continuously improve service at each location
  • Develop maintain and foster growth of brand and joint venture partner relationships
  • Authorize hiring, firing, advancement, promotion, or any other status change of plaza associates.

Multi- F&B Manager of Roy Rogers, Starbucks, and PZA

HMSHOST
Morgantown, PA
12.2014 - 12.2017
  • Oversee front and back of house operation with full accountability for bottom line factors, food quality and customer satisfaction/retention for high volume restaurants with over 110 employees
  • Manage store-level operations, inventory control, merchandising, store maintenance, and loss prevention
  • Leader of operations, facilities, and personnel to continually achieve profit and consumer satisfaction levels
  • Strong slate of transferable skills includes Operations management, P&L, Sales promotion, budget planning annual sales $ 5 million, hiring/training/development, Payroll, Inventory control, maintenance, Loss prevention, and customer relations/public relations
  • Successful in leading multi-site operations serving a diverse patronage in time-sensitive environments
  • Track record of exceeding company goals and customer satisfaction expectations
  • Use my inventory and other software for inventory, management, and tracking/reporting.

Multi-F&B Manager of Burger King, Starbucks, and Auntie Anne’s

HMSHOST
King of Prussia, PA
12.2012 - 12.2014
  • Oversee front and back of house operation with full accountability for bottom line factors, food quality and customer satisfaction/retention for high volume restaurants with over 60 employees
  • Manage store-level operations, inventory control, merchandising, store maintenance, and loss prevention
  • Leader of operations, facilities, and personnel to continually achieve profit and consumer satisfaction levels
  • Strong slate of transferable skills include: Operations management, P&L, Sales promotion, budget planning annual sales $ 2.8 million, hiring/training/development, Payroll, Inventory control, maintenance, Loss prevention, and customer relations/public relations
  • Successful in leading multi-site operations serving a diverse patronage in time-sensitive environments
  • Track record of exceeding company goals and customer satisfaction expectations
  • Use SAP and other software for inventory, management, and tracking/reporting.

Operations Manager of Burger King, Auntie Anne’s and Famous Famiglia

HMSHOST
Newark, DE
05.2010 - 12.2012
  • Oversee front and back of house operation with full accountability for bottom line factors, food quality, and customer satisfaction/retention for high volume restaurants with over 40 employees
  • Managed store-level operations, inventory control, merchandising, store maintenance, and loss prevention
  • Interfaced with management teams for product mix mapped to sales trends
  • Responsible for budgeting, accounting, and payroll
  • Executed human resource functions including hiring, scheduling, training, and evaluation
  • Maximized sales and profitability in assigned areas
  • Consistently exceeded annual goals in key metrics, such as profit, sales, and customer service, and P&L
  • Retention percentage of 55% or better
  • Increased sales $ 345,000
  • Annual sales $ 2.7 million
  • Brand Scores 98% Avg
  • Reduced labor drastically
  • Hired and cross-trained 40 employees
  • Developed and promoted 4 employees from crew members to supervisors
  • Promoted one supervisor to assistant manager
  • Opened new store for Auntie Anne’s.

Burger king, Supervisor

HMSHOST
Fort-Drum, FL
10.2003 - 05.2010
  • Career progression from non-management to supervisor level
  • Managed inventory/portion control and placed bi-weekly food orders
  • Wrote weekly schedule for employees
  • Completed bi-monthly restaurant audits
  • Motivational/Enthusiastic team leadership implemented new ways of improving customer service
  • Responsible for training new hires.

Education

Bachelor in Organizational Management/Accounting -

INDIAN RIVER STATE COLLEGE
Ft. Pierce, FL
05-2022

Associate in Business Management -

INDIAN RVIVER STATE COLLEGE

Skills

  • Operational Excellence
  • Budget Development
  • Human Resources
  • Interpersonal Communication
  • Account Servicing
  • Superior computer skills

Certification

  • Serv safe certification
  • Foundation of Shift Management
  • Auntie Anne’s certification
  • Starbucks certification
  • Starbucks coffee master certification
  • Roy Rogers certification
  • Serv safe Proctor
  • CPR Certification

Timeline

District Director

HMSHOST
11.2017 - Current

Multi- F&B Manager of Roy Rogers, Starbucks, and PZA

HMSHOST
12.2014 - 12.2017

Multi-F&B Manager of Burger King, Starbucks, and Auntie Anne’s

HMSHOST
12.2012 - 12.2014

Operations Manager of Burger King, Auntie Anne’s and Famous Famiglia

HMSHOST
05.2010 - 12.2012

Burger king, Supervisor

HMSHOST
10.2003 - 05.2010

Bachelor in Organizational Management/Accounting -

INDIAN RIVER STATE COLLEGE

Associate in Business Management -

INDIAN RVIVER STATE COLLEGE

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