Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sem Peralta

Port Saint Lucie

Summary

Innovative Field Service Supervisor with dedication to continuous process improvements. Results-oriented with a history of achieving solid success through exceptional attention to detail. I am known for strong leadership and mentoring skills. Hardworking with over 30 years of service management experience. Collaborates across all levels of the company to execute strategic plans and achieve company goals. Confident and personable with excellent communication skills.

Experienced with managing field service operations and leading diverse teams to success. Utilizes strong problem-solving skills and effective communication to ensure high-quality service delivery. Track record of fostering teamwork and adapting to dynamic operational needs.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Field Service Supervisor

Coca-Cola Beverages of Florida
02.2004 - Current
  • Manage and develop field service technicians, refrigeration service technicians, FRFV # 1
  • Ranked 2025 YTD CCBF, always top 3
  • Manage inventories, coaching, control operating expenses, site surveys, training, and development.
  • NAOU certified trainer, training once a month new technicians or technicians that need refreshers for Basic, ABS 1, ABS 2, also Multiplex, and coolers, for all of CCBF.
  • Smith driver trainer, trained over 80 technicians, fountain installers, cooler movers, field service supervisors, and managers in 2017.
  • Established strong relationships with clients through excellent communication skills and professional conduct.
  • Conduct fountain training for sales associates.
  • Regularly assisted in providing training for the field service supervisors on equipment management in SAP, FSL.
  • Market unit champion for all of South Florida parts review
  • Service Manager, All Seasons Vending, Pembroke Pines, FL. 1/04-2/04
  • Trained new techs on vendors' candy machines, coffee machines, and coolers
  • Monitored and adjusted parts inventories on all service vehicles
  • Schedule and monitor all route drivers
  • Trained new drivers to follow company policies and procedures

Service Manager

Pepsi Bottling Group
02.1999 - 01.2004
  • Schedule and monitor all tech and install crews
  • Coaching, developing, and encouraging as well as coaching
  • Lead service team is responsible for implementing safety policies and
  • Create and implement productivity improvements in customer service
  • Train and coach technicians in refrigeration diagnosis/repair, premix, and post mix
  • Helped to reduce Rochester parts inventory from $85K (2/2001) to $34K (4/2002)
  • Design and install fountain layout, install and provide support for fountain equipment
  • Coached the new sales force on proper placements

Service Manager

Red Diamond
01.1997 - 02.1999
  • Coordinated technicians' assignments and field installations
  • Managed a team of technicians
  • Responsible for time management for field technicians and delivering the established budget.
  • Interviewed, hired, trained, and certified all technicians for fountain and bulk CO2 tanks
  • Reduced both the parts and van inventory
  • Oversaw customer installations and special projects (custom work/equipment)
  • Maintained inventory and managed the stockroom

Lead Service Technician

Rochester Coca-Cola
06.1984 - 12.1996
  • Managed and set up field technician areas
  • Coca-Cola USA certified fountain and refrigeration technician and installer
  • Installed and repaired assembly and sub-assembly components
  • Field technician for repairing soda, candy, ice cream machines, and dollar changers
  • Delivered, installed, and provided support for fountain equipment

Electronic Technician

Kelly Temporary Services
12.1983 - 06.1986
  • Contract position at Rochester Coca-Cola
  • In-house repair technician of soda and candy equipment

Education

High School Diploma -

Benjamin Franklin
Rochester, NY
06-1982

Skills

  • Team Building/Leadership
  • Project Management
  • Fountain Training for Sales Associates
  • Certified NAOU Instructor Basic Fountain/ ABS1 & ABS 2
  • Inventory Control
  • Fountain/Freestyle/Vending Equipment Subject Matter Expert
  • Smith Driver Trainer
  • Complex Problem-Solving
  • Word/ PowerPoint/ Excel/ Thirsty/ SAP
  • Customer Service Management
  • Performance Management
  • Workforce Management
  • Parts/ Management
  • Budgeting/Cost Control
  • Account Development & Retention
  • Safety meetings
  • Customer service management
  • Scheduling jobs
  • Managing service operations
  • Client relationships
  • Staff management
  • Work order management

Certification

  • NAOU Certified Trainer Basic, ABS1, ABS 2
  • Coca-Cola USA Burger King Tech
  • AHAM NARDA Refrigerant Recovery Certification Program
  • True Cooler Mfg. Non-Ozone Depleting Coolant Training
  • Coca-Cola USA, McDonald's Installer
  • MVE Bulk CO2 Training Certified
  • Refrigeration Certified / August 1994
  • CDL Class B License / Tanker and Hazmat Endorsed.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Field Service Supervisor

Coca-Cola Beverages of Florida
02.2004 - Current

Service Manager

Pepsi Bottling Group
02.1999 - 01.2004

Service Manager

Red Diamond
01.1997 - 02.1999

Lead Service Technician

Rochester Coca-Cola
06.1984 - 12.1996

Electronic Technician

Kelly Temporary Services
12.1983 - 06.1986

High School Diploma -

Benjamin Franklin

Similar Profiles

CREATE PROFILE