Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Semab Begum

Buffalo

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

3
3
years of professional experience

Work History

Counter Manager

Impulse
08.2024 - Current
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Conducted monthly audits of stock levels for accurate record-keeping purposes.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Implemented visual merchandising strategies to attract customers and promote featured products.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Achieved sales goals through effective communication and demonstration of products.
  • Managed inventory to ensure adequate stock levels and timely replenishment.
  • Collaborated with team members to improve overall store performance and achieve targets.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Monitored competitor activity within the market segment to stay ahead with innovative strategies.
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant Manager

Sally’s
05.2024 - 08.2024
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Scheduling Supervisor

America Home Care
05.2023 - 04.2024
  • Enhanced communication between departments with regular updates on schedule changes and adjustments.
  • Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
  • Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
  • Coordinated cross-training initiatives to increase team flexibility and overall scheduling effectiveness.
  • Optimized scheduling efficiency by implementing new software and streamlining processes.
  • Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.

Counter Manager

Clinique
01.2023 - 05.2023
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Conducted monthly audits of stock levels for accurate record-keeping purposes.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Implemented visual merchandising strategies to attract customers and promote featured products.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.

Sales Lead

Loreal Cosmetics
12.2021 - 01.2023
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
  • Built diverse and consistent sales portfolio.
  • Recorded accurate and efficient records in customer database.

Education

Associates - English

El Alvaro Yañez
Bembibre
07.2007

Skills

  • Customer assistance
  • Inventory counting
  • Customer engagement
  • Product knowledge
  • Goal setting
  • Team development
  • Staff management
  • Stock replenishment
  • Team Training
  • POS systems
  • Customer consultations
  • Merchandise display
  • Event planning
  • Order management
  • Product merchandising
  • Product processing
  • Sales processing
  • Employee evaluation reports
  • Merchandise arrangements
  • Item packing
  • Business performance review
  • Cash-handling procedures
  • Business performance analysis
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Relationship building
  • Customer relations
  • Team building
  • Professional and courteous
  • Task prioritization

Languages

Spanish
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional

Timeline

Counter Manager

Impulse
08.2024 - Current

Assistant Manager

Sally’s
05.2024 - 08.2024

Scheduling Supervisor

America Home Care
05.2023 - 04.2024

Counter Manager

Clinique
01.2023 - 05.2023

Sales Lead

Loreal Cosmetics
12.2021 - 01.2023

Associates - English

El Alvaro Yañez

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Semab Begum