Semaj Ellington - Johnson

• Supervised and executed all warehouse operations while training and managing employees during shifts.
• Managed a team of warehouse staff for optimal workflow, task delegation, and overall productivity, to fully prepare for various types of events.
• Supervised the receiving process of all products ordered and distributed to the Culinary, Marquee Club, Private Events, and Concessions departments, totaling over 470,000 units sold and and $4.2M in gross sales from the period September 1st, 2024 - March 14th 2025, not including Private Event units.
• Supervised the overall receiving and distribution of all Concessions Products, Operational Supplies, and perishable items in cooperation with the Culinary Department.
• Regularly check and report on all cooler temperatures in the Warehouse and throughout all Concessions areas.
• Supervise the use and maintenance of all Concessions equipment: popcorn machines, pallet jacks, computers, tablets, POS systems, handheld POS systems, and others
• Managed and maintained accurate records of locker assignments, ensuring all locks were accounted for and unassigned lockers were readily available for new hires.
• Coordinated with the Concessions Manager to ensure the timely delivery and availability of all products the department has to offer, while effectively navigating the nuances of the types of product prioritized for each event and its demographic.
• Utilized multiple warehouse management systems to reconcile daily, weekly, and monthly inventory.
• Coordinated with the IT department and Concessions Manager to upgrade technology infrastructure in warehouse spaces, and to incorporate seamless user interface software such as Microsoft Sharepoint and Microsoft Teams to improve communication with all Concessions staff members.
• Developed a strong department culture focused on employee engagement, collaboration, team effort, and continuous learning opportunities.
• Cross-trained existing employees to maximize team agility and performance across roles & responsibilities when adaptation is required, such as training barbacks on how to bartend at certain stations, training bartenders & barbacks on how to execute In-Theatre Sales.
• Supported staff as a bartender and barback when needed during very heavy ingresses, normally during Rock & Roll mixes to maximize productivity.
• Supervised and coordinated complex preparation processes in order to maximize product sales for highly anticipated events with heavy and steady ingresses. This included: direct supervision of rented refrigerated trucks and electric pallet jacks, pop-up bar set up and breakdown processes, theatre sales implementation and more.
• Coordinated the monthly Concessions staff inventory process, providing accurate counts of each Concessions area, including the Concessions Warehouse and Liquor Room.
• Supervised the transition to a new inventory system, training the lead staff to become proficient in Craftable Inventory after the use of Appetize.
• Trained warehouse staff on how to use Concessions heavy equipment safely, such as appliance hand trucks, pallet jacks, electric pallet jacks, and industrial carts.
• Accomplished and supervised the completion of multiple tasks within multiple established timeframes.
• Managed and motivated employees to be productive and engaged in work, hardening their work ethic, and increasing their commitment to the team.

• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Assessed client tax situations to determine best filing options.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
• Communicated with clients regarding tax situations, providing guidance on financial decisions.
• Prepared tax returns under the supervision of a Licensed Tax Preparer for clients in various industries according to government regulations and requirements.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

• Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
• Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
• Restocked spaces with snacks, ice, beer, wine, and non-alcoholic beverages in a timely manner.
• Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
• Assisted in setting up and breaking down bar area for special events.
• Replaced empty kegs and soda syrups.
• Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
• Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
• Bartend at Grab & Go stations when needed.
• Collected trash, wiped up spills, and maintained a clean work space.

Former License No: 3453610

• Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
• Developed strong relationships with clients through consistent communication and exceptional customer service.
• Contributed to agency success by consistently meeting or exceeding monthly sales targets.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
• Generated quotes and proposals for clients to match individual needs.
• Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
• Expanded client base by generating referrals from satisfied customers and networking within the community.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Developed sales strategies to increase sales of insurance policies.
• Met with prospective clients to discuss insurance needs and provide solutions.
• Streamlined claims process, improving client satisfaction during stressful situations.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Consistently lifted materials weighing as much as 80+ pounds.
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Completed regular cycle counts to maintain accurate inventory records.
• Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Trained new team members by relaying information on company procedures and safety requirements.
• Learned all required tasks quickly to maximize performance.
• Coached team members in techniques necessary to complete job tasks.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Worked different stations to provide optimal coverage and meet production goals.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
• Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
• Prepared food orders, cooking on grill and operating fry station.
• Used proper techniques to prepare food and ingredients.
• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Served food and beverages promptly with focused attention to customer needs.

• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals, and collected payments.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Used proper techniques to prepare food and ingredients.
• Increased overall efficiency by promptly restocking supplies as required during shifts.
• Became familiar with products to answer questions and make suggestions.
• Kept kitchen, counter and dining areas cleaned and sanitized.