SEMAJ BARROW
Tolleson,AZ
Summary
A self-motivated professional with a strong ability to create innovative solutions and make objective decisions. Possesses a positive attitude and excels as a collaborative team member. A committed Logistics expert adept at overseeing freight carrier partnerships to deliver cost-efficient logistics strategies. Skilled in organization, customer relations, and project management with a keen analytical mindset and exceptional work ethic. Detail-focused Transportation Coordinator with extensive experience in coordinating and supervising a fleet of vehicles for various organizations. Proficient in leading driver teams to ensure timely and high-quality product deliveries to a diverse clientele.
Overview
8
8
years of professional experience
Work History
Transportation Specialist 3
Amazon
03.2022 - Current
- Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet
- Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
- Work in fast-paced environment, and adhere to schedules
- Provide support to field teams in driver assignment, load acceptance and driver/equipment availability
- Tracked shipments from dispatch through delivery to verify timely arrival
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements
- Met safety and regulatory standards for full operational compliance
- Analyzed transportation data to identify improvement opportunities
- Coordinated driver dispatch to accomplish daily delivery requirements
- Led shipment scheduling and routing with carriers, enabling reliable customer updates
- Negotiated contracts with carriers to secure optimized rates
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance
- Watched weather and safety conditions to adapt routes and maintain standards
- Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations
- Read maps to plan routes and reported delays or accidents
Real Estate Closing Coordinator
HomeLight
09.2021 - 03.2022
- Reduced errors in document preparation by meticulously reviewing contracts, title commitments, and loan packages.
- Maintained comprehensive records of completed transactions for future reference and analysis.
- Coordinated with multiple parties including lenders, agents, and attorneys for successful closings.
- Facilitated smooth transactions by promptly addressing inquiries or concerns from clients and stakeholders.
- Ensured compliance with industry regulations by staying current on real estate laws and guidelines.
- Contributed to company growth through providing exceptional customer service that resulted in repeat business and referrals.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Customer Service Representative
Quicken Loans
12.2021 - 09.2021
- Answer general loan servicing inquiries
- Handle fee collection and recovery when applicable
- Provide technology navigation support
- Identify patterns and trends that impact the client experience and communicate findings
- Communicate with all parties using written and verbal communications
- Review documents with clients
Customer Service Representative
Upgrade Inc
10.2019 - 11.2020
- Review financial documents submitted by the borrower
- Verify and calculate customer income
- Detect suspicious and fraudulent loan applications
- Intermediate accounting work
- Assisted customers with loan specified items
- Handled multiple software and screens
- Completed final signoff loan reviews
Medical Administrative Support
Ciox Health
06.2017 - 01.2018
- Receives incoming requests for medical information for various insurance companies that are contracted by Ciox Health responsible for processing all release of medical records information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service
- In addition to the duties and responsibilities specified for this role, also being able to independently perform and fulfill all the duties and responsibilities of administrator and must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations
Education
Bachelors of Arts - Business
Grand Canyon State University
09.2021
Skills
- Customer service focused
- MS Office
- Sales expertise
- Collections proficiency
- Typing 65 wpm
- Reliable
- Excellent communicator
- Detailed oriented
- Excellent time management
- DOT Compliance
- Billing Manifests
- Securing Loads
- Vehicle Inspection
- Road Safety
- Complex Negotiations
- Federal Contracting
- Route Planning
- Fleet Dispatching
- Loading and Shipping Schedules
- Shipping and Receiving
- Understanding
- Negotiating Rates
- Special Assignments
- OSHA Standards
- Documentation Skills
- Freight Inspection
- Dispatching Procedures
- Roadside Assistance
- Transportation and Logistics
- Coordination
- Driver Tracking
- Emergency Response
- 3PL and LTL Knowledge
- Data Communications
- Coordinating Schedules
- Resolving Shipping and Delivery
Summaryofobjectives
A self-motivated professional with a strong ability to create innovative solutions and make objective decisions. Possesses a positive attitude and excels as a collaborative team member. A committed Logistics expert adept at overseeing freight carrier partnerships to deliver cost-efficient logistics strategies. Skilled in organization, customer relations, and project management with a keen analytical mindset and exceptional work ethic. Detail-focused Transportation Coordinator with extensive experience in coordinating and supervising a fleet of vehicles for various organizations. Proficient in leading driver teams to ensure timely and high-quality product deliveries to a diverse clientele.
Timeline
Transportation Specialist 3
Amazon
03.2022 - Current
Customer Service Representative
Quicken Loans
12.2021 - 09.2021
Real Estate Closing Coordinator
HomeLight
09.2021 - 03.2022
Customer Service Representative
Upgrade Inc
10.2019 - 11.2020
Medical Administrative Support
Ciox Health
06.2017 - 01.2018
Bachelors of Arts - Business
Grand Canyon State University
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