Semaj Jones
Pembroke Pines,FL
Summary
Accurate Prepared Foods Team Member with precise approach to customer service, product inventory, safety procedures and pricing updates. Detail-oriented product knowledge allows for superior customer service opportunities to shine.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Outgoing FSU stadium representative elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures.
Overview
2
2
years of professional experience
Work History
Hospitality Team Member
FSU Campus Recreation
Tallahassee, FL
08.2022 - Current
- Collaborated with various team members to meet guests' requests.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Increased customer service ratings significantly through personable service.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Greeted and assisted 50 guests every day and gathered information about each reservation
Customer Service Representative
Arise Virtual Solutions / Contractor ESJAI LLC
Tallahassee, Florida
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered excellent customer service, resulting in consistent 85% customer satisfaction rating
Prepared Foods Clerk
Publix Greenwise
Tallahassee, FL
07.2021 - 05.2022
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Organized food and products by date and maintained adequate supplies.
Associate
Metz Culinary Management
Tallahassee, FL
09.2020 - 11.2020
Education
Bachelors - Information Technology
Florida Agricultural And Mechanical University
Tallahassee, FL05.2023
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL05.2018
Skills
- Guest Satisfaction
- Call Control
- Customer Retention Strategies
- High-Volume Environments
- Website Navigation
Additional Information
Seeking a position that will give me the opportunity to showcase my technical skills.
Timeline
Hospitality Team Member
FSU Campus Recreation
08.2022 - Current
Customer Service Representative
Arise Virtual Solutions / Contractor ESJAI LLC
01.2022 - Current
Prepared Foods Clerk
Publix Greenwise
07.2021 - 05.2022
Associate
Metz Culinary Management
09.2020 - 11.2020
Bachelors - Information Technology
Florida Agricultural And Mechanical University
High School Diploma -
Charles W Flanagan High School
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