Summary
Overview
Work History
Education
Skills
Accomplishments
creative mind
Timeline
Generic

Semaj Kent

Las Vegas,NV

Summary

Im a strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Through my many years of divers customer service skills i've adapted capable discernment to positively impact company success. The eagerness to grow and learn keeps myself motivated to continuously strive for better results and move up.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Health Care Service Corporation
02.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Followed all food safety regulations while preparing meals for patients.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Reported and documented resident changes in consumption or behaviors.
  • Monitored food safety and sanitation standards in food service areas.

Lead Gate Agent

Frontier Airlines
01.2022 - 02.2023
  • Assisted over 300 customers with seat availability, gate announcements and flight status to increase boarding efficiency daily.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Communicated with site personnel by relaying information via radio calls.
  • Monitored gate areas and addressed security situations with management.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
  • Dealt with issues in high stress situations
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Server

Cannery Casino & Hotel
03.2018 - 01.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Ran small restaurant single handedly
  • Experienced in cafe,mexican and fine dinning settings

Nutrition Aide

Summerlin Hospital
08.2015 - 02.2018
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Monitored food safety and sanitation standards in food service areas.

Sales Associate

99 Cents Only
11.2014 - 06.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed efficient cash register operations.

Education

High School Diploma -

Rubidoux High School
Jurupa Valley, CA
06.2012

Skills

  • Directing Team Members
  • Public Relations
  • Time Management
  • Customer Service
  • Communication
  • Ability to keep level head under high pressure situations
  • Training Junior Team Members
  • Efficient Service
  • Active Listening
  • Equipment Safety
  • Critical Thinking
  • Able to defuse problems fast and efficiently
  • Complex Problem-Solving
  • Creative Solutions

Accomplishments

  • fast at learning different computer systems
  • became a leader of a team of 20 in under 7 months
  • became a assist manager in under 5 months
  • ran half a restaurant as a lead sever single handedly


creative mind

im a creative person my nature,and  self taught in numerous skill which has allowed me to take that same mindset into any job and be able to look at problems from a creative stand point to find new and creative ways to elevate my work performance in creative ways that helps me turn a problem into something great for personal growth as well as team growth. i've always thought a mind is a terrible thing to waste so i use mine to push beyond what i think im only  capable of
 

Timeline

Assistant Manager

Health Care Service Corporation
02.2023 - Current

Lead Gate Agent

Frontier Airlines
01.2022 - 02.2023

Server

Cannery Casino & Hotel
03.2018 - 01.2022

Nutrition Aide

Summerlin Hospital
08.2015 - 02.2018

Sales Associate

99 Cents Only
11.2014 - 06.2015

High School Diploma -

Rubidoux High School
Semaj Kent