Semaj Lindley
Hampton,GA
Summary
Patient Care Coordinator with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Emory Healthcare
12.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Providing assistance to two doctors making sure their clinics run as smoothly as possible.
- Received numerous compliments from doctors on how organized I am and how smooth it has been getting their patients approved for there procedures.
Patient Services Coordinator II
Emory Healthcare
06.2022 - 01.2023
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Collected time of service payments and issued receipts.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Courier
Federal Express
05.2018 - 02.2020
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
Sales Associate
Target
01.2011 - 05.2020
- My key responsibility at my position is driving sells and keeping our guest satisfied and happy
- Since I started I have seen an increase In market sells over five percent
- I manage about a five to six people
- In the market area I stay on top of fresh food and getting food on the shelves throughout the day
- I also type up task list so that whenever I am not there my team has direction on what to do.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor Of Science - Integrated Studies
Kennesaw State University
Kennesaw, GA05.2019
Minor - Physical Education And Coaching
Kennesaw State University
Kennesaw, GA05.2019
Skills
- Positive Patient Experiences
- Operational Requirements
- Patient Greeting
- Clinic Administration
- Patient Account Reviews
- HIPAA Compliance
- Patient Care and Confidentiality
- Appointment Confirmation
- Customer Service
- Appointment Scheduling
- Information Assistance
- Clinical Messaging
Timeline
Patient Care Coordinator
Emory Healthcare
12.2023 - Current
Patient Services Coordinator II
Emory Healthcare
06.2022 - 01.2023
Courier
Federal Express
05.2018 - 02.2020
Sales Associate
Target
01.2011 - 05.2020
Bachelor Of Science - Integrated Studies
Kennesaw State University
Minor - Physical Education And Coaching
Kennesaw State University
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