Semaj Martin
San Jacinto,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
After-School Program Leader
Think Together, Inc
San Jacinto, CA
07.2025 - 02.2026
- Developed engaging educational activities to enhance student participation and learning outcomes.
- Collaborated with educators to implement program curricula aligned with academic standards.
- Supervised and mentored students during after-school hours, promoting a safe environment.
- Coordinated events and workshops to foster community involvement and support student development.
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
Utility Worker
City and County of Denver
Denver
01.2023 - 07.2023
- Removed trash from all areas of the building on a regular basis
- Disposed of trash and recyclable materials in the appropriate containers, resulting in a cleaner and more organized facility
- Removed all trash from office and public areas, disposed of it properly and replaced the trash bags
- Maintained a clean and organized work environment to ensure the safety of patients and staff
- Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale
- Performed daily pre-trip inspections of the truck and cargo to ensure compliance with DOT regulations
- Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
Warehouse Worker
Amazon
Perris
06.2021 - 08.2022
- Operated barcode scanners and other automated systems to accurately track inventory levels
- Trained and supervised new employees on proper warehouse procedures and safety protocols
- Packed and shipped products in a timely manner, resulting in a X% increase in customer satisfaction ratings
- Unloaded containers and identified damaged goods, resulting in a reduction of product returns
- Collaborated with cross-functional teams to identify areas of improvement and optimize warehouse operations
Mobile expert
T-Mobile
Hemet
10.2019 - 07.2020
- Developed a mobile version of the website that improved usability on mobile devices
- Developed and executed mobile application testing to ensure that the software runs flawlessly on different mobile platforms
- Correctly interpreted customer orders and prepared drinks according to the establishment's standards
- Trained and mentored new sales staff on customer service, product knowledge, and sales techniques
- Analyzed sales data and adjusted staffing and inventory levels to improve customer service, resulting in a X% increase in customer satisfaction
Cashier
Jack in The Box
San Jacinto
11.2018 - 08.2019
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Greeted customers in a friendly and professional manner
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Restocked supplies and food items to ensure the restaurant was fully prepared for service
Education
HS Diploma -
Hemet High
Hemet07-2017
Skills
- Computer Skills
- Effective Time Management
- Customer Service
- Adaptability
- Ability to Work in a Team
- Communication Skills
- Critical thinking and problem solving
- Positive reinforcement
- Parent communication
- Social development
- Project-based learning
- Team building facilitation
- Mathematics instruction
- Marketing and promotion
- Team collaboration
- Responsible and dependable
- Critical thinking
Timeline
After-School Program Leader
Think Together, Inc
07.2025 - 02.2026
Utility Worker
City and County of Denver
01.2023 - 07.2023
Warehouse Worker
Amazon
06.2021 - 08.2022
Mobile expert
T-Mobile
10.2019 - 07.2020
Cashier
Jack in The Box
11.2018 - 08.2019
HS Diploma -
Hemet High