Semaj McKnight
Glen Allen,Virginia
Summary
Motivated Pharmacy Technician with experience in retail pharmacy, customer service, and inventory management. Skilled in prescription processing, insurance adjudication, HIPAA compliance, patient communication, and fast-paced workflow management. CPR and Immunization Certified with a strong background in teamwork, accuracy, and exceptional customer care.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreens
Glen Allen, VA
07.2025 - Current
- Assist pharmacist in accurately preparing and dispensing prescriptions.
- Process insurance claims and resolve third-party billing issues.
- Maintain HIPAA compliance and protect patient confidentiality.
- Manage medication inventory, receive orders, and restock pharmacy supplies.
- Provide outstanding customer service and answer prescription-related questions.
- Administer immunizations within certification scope and maintain CPR certification.
Fulfillment Expert/ Presentation Team
Target
Glen Allen, Virginia
11.2024 - 01.2026
- Picks proper items and quantities according to pick lists
- Process high volume of orders daily and consistently meet production targets
- Verifies proper packaging and labeling for each shipment to promote accuracy and safety of merchandise in transit
- Executes merchandise transitions, ensuring accurate production placement and signage updates
- Manages multiple projections while meeting deadlines and quality standards, ensuring brand consistency and adhere to corporate branding guidelines
- Collaborate with team members to implement planograms and optimize store layout
Customer Service Representative
Torrence McKnight Customer Service Representative
Roswell, GA
09.2022 - 10.2024
- Provided outstanding customer service, assisting customers with inquiries, resolving issues, and ensuring satisfaction with State Farm products
- Managed insurance policies, handling policy changes, billing inquiries, claims processing, and payment arrangements
- Performed administrative tasks, maintaining organized records, updating customer profiles, and ensuring accurate documentation
- Promoted and cross-sold insurance products, educating customers on coverage options and recommending suitable plans
- Handled communication efficiently, answering phone calls, responding to emails, and coordinating with internal departments
- Solved problems and supported training, resolving process-related issues and assisting agents with learning needs
Mod Team Associate
Walmart
Glen Allen, VA
02.2023 - 12.2023
- Set up and update modular displays, ensuring merchandise is arranged according to planograms and store guidelines
- Assist with inventory management, scanning products, identifying items needing replenishment, and reducing stock discrepancies
- Receive and unpack deliveries, inspecting items for damage, tagging products, and placing merchandise on the sales floor
- Collaborate with store teams, working within managers and associates to optimize store layout and improve customer experience
Head Hostess
O'Charley's
Glen Allen, Virginia
05.2021 - 10.2022
- Maintained orderly flow of guests from reception area into dining room and informed customers of wait times
- Answered incoming calls and provided information regarding hours of operation, location and menu
- Cleaned tables, menus and dining areas in accordance with company and industry standards
- Worked well with kitchen, management, and serving staff to coordinate efficient service
- Trained new team members in established policies, menu items and strategies to successfully perform every task
Inbound Expert
Target
Short Pump, Virginia
06.2019 - 03.2020
- Processed inbound freight efficiently, ensuring accurate sorting and stocking of merchandise
- Maintained inventory accuracy by organizing and storing reserve products in designated areas
- Stocked and merchandised apparel and accessories to create an appealing shopping experience
- Collaborated with team members to execute daily workload and meet business goals
- Provided guest assistance by answering questions and supporting order pickups
Education
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Virginia State University
Petersburg, VirginiaAssociate of Science - Business Administration
Southern New Hampshire University
Manchester, NHSkills
- Willingness to learn
- Order Fulfillment & Logistics
- Team Collaboration
- Merchandising & Visual Display
- POS Systems & Cash Handling
- Multitasking & organization
- Time Management & Effective Communication Skills
- Adaptability and flexibility
- Problem-Solving & Critical thinking
- Sales & Customer Service
Timeline
Pharmacy Technician
Walgreens
07.2025 - Current
Fulfillment Expert/ Presentation Team
Target
11.2024 - 01.2026
Mod Team Associate
Walmart
02.2023 - 12.2023
Customer Service Representative
Torrence McKnight Customer Service Representative
09.2022 - 10.2024
Head Hostess
O'Charley's
05.2021 - 10.2022
Inbound Expert
Target
06.2019 - 03.2020
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Virginia State University
Associate of Science - Business Administration
Southern New Hampshire University