Semaj McManus
4837 South Braden Avenue apt 1414
Tulsa,OK
Summary
Experienced Coordinator with a strong work ethic, self-motivation, and effective interpersonal communication skills. Committed to fostering a positive and cohesive environment. Excels in creating an atmosphere of harmony and productivity in any organization. Seeking a position where skills can be utilized to contribute to the success of a team. Proven track record of coordinating and managing projects. Adept at multitasking and prioritizing tasks to meet deadlines. Additionally, ability to collaborate with diverse teams and adapt to changing environments allows effective navigation of complex situations and drives results.
Overview
13
13
years of professional experience
Work History
Medical Referral Specialist
Oklahoma Spine and Brain Institute
04.2024 - Current
- Coordinated with medical staff and patients to find cost-effective options for services.
- Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
- Coordinated seamless transitions between primary care providers and specialists by sharing relevant medical information promptly and securely.
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
- Ensured compliance with healthcare regulations by accurately documenting all referral activities and maintaining up-to-date knowledge on industry standards.
- Verified insurance benefits and eligibility for Type procedures before referring clients.
- Assisted in training new team members on the referral process, contributing to a cohesive work environment focused on quality patient care.
- Supported administrative staff in handling insurance authorizations, minimizing financial barriers to access specialty care.
- Built professional relationships with service providers.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
- Developed strong relationships with specialist offices, fostering collaboration in providing high-quality patient care.
- Communicated effectively with medical professionals at various levels within the organization to provide accurate information regarding patient needs and preferences during specialty consultations.
- Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
- Collaborated with providers to develop tailored care plans, optimizing patient outcomes.
Medical Office Coordinator
Medical Office
11.2017 - Current
- Extensive secretarial work in a busy medical environment
- Maintain patient medical records IAW HIPPA Laws, Patient privacy statements, and office policies and procedures
- Conduct company Communications via e-mail, fax, paging and tele-communication
- Assist new and current patients with insurance invoice transcriptions and reimbursement of claims, and appointment scheduling and cancellations
- Conduct patient briefings on in and out process requirements
- Resolve patient conflicts
Food Service Worker
Krab Kingz
10.2022 - 08.2024
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Developed and maintained positive relationships with customers to enhance service.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Participated in regular trainings to stay current on industry best practices and trends.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Cleaned and organized kitchen, dining and service areas.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Streamlined checkout process, reducing wait times for customers.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
Dietary worker
06.2013 - 11.2017
- Accountable for the preparation, service, and delivery of patient’s nutrient trays
- Provide floor nutrient stock for patient nursing area and maintain an adequate amount of on hand supplies to meet day to day operations
- Perform cleaning and sanitizing of utensils, pots and pans to ensure a high level of cleanliness is maintain to promote a healthy environment
- Administrative duties that includes vast knowledge of Microsoft Office and Excel to track meals description and request according to patient’s dietary needs
- Assist in the training and professional development of new and current employees of the company policies and procedures
Retail Sales Representative
10.2011 - 06.2013
- Provide kindness to customers and efficiently process transactions within busy, fast-paced retail environment
- Operate cash register, scanners, credit card transactions and computer to itemize total customer purchase; collect payments and make cash transactions; balance drawer at the end of shift operation
- Assist with store stocking, floor-set, opening and closing procedures
- Resolve customer complaints or issues to strengthen store reputation and grow customer retention
- Facilitate inventory and stock management and replenish inventory while minimizing excess
Education
Continuing Education - Pharmacy Technician
Great Plains Technology center
Continuing Education - Bachelor Degree in Education
Cameron university
Physical Therapy Aid - CERTIFIED
Great plains technology center
01.2010
Skills
- MS Office
- Outlook
- Windows
- Word
- Power Point
- Excel
- Typing skills
- Organizational skills
- Problem-solving skills
Training
Great Plains Technology Center, Physical Therapy Aid, 2010, CERTIFIED
Timeline
Medical Referral Specialist
Oklahoma Spine and Brain Institute
04.2024 - Current
Food Service Worker
Krab Kingz
10.2022 - 08.2024
Medical Office Coordinator
Medical Office
11.2017 - Current
Dietary worker
06.2013 - 11.2017
Retail Sales Representative
10.2011 - 06.2013
Continuing Education - Pharmacy Technician
Great Plains Technology center
Continuing Education - Bachelor Degree in Education
Cameron university
Physical Therapy Aid - CERTIFIED
Great plains technology center
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