Semaj Romain

Coordinates set up of new hires including onboarding paperwork.

• Records employee information in ADP such as personal data, compensation, benefit deductions, tax data, transfers, performance reviews or evaluations, and termination date and reason.
• Updated employee files to document HR actions and support payroll processing.
• Process background checks and drug tests through the Accurate system or the Amazon Accurate system.
• Process employee verifications for 3 companies.
• Compiled and analyzed data from personnel records to prepare informative reports.
• Conducted investigations to address employee concerns.
• Reviewed corrective actions and returned them to the managers when approved.
• Assisted with Open Enrollment and facilitated Glint survey to gather employee feedback.

• Assisted customers by addressing requests and answering questions, contributing to increased satisfaction.
• Recognized by management for providing exceptional customer service.
• Answering multiple phone lines, ringing up orders, performing western union and money order transactions, sending and receiving faxes, maintaining accurate counts of inventory, researching inventory discrepancies, unloading trucks.
• Proposed innovative ideas that enhanced team performance and collaboration.
• Collaborated with team members to meet project objectives and ensure timely completion.

• Stocked shelves with new merchandise and checked for outdated or damaged items.
• Assisted team in unloading shipments and placing items in storage areas.
• Conducted regular inventory checks to identify stock shortages or excesses.
• Organized inventory on sales floor to create a welcoming shopping environment.
• Collaborated with staff to improve product placement for better customer visibility.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Lifted and transported materials of various weights to assist with stocking and inventory management.
• Faced products on shelves and displays to meet company policies.
• Provided exceptional customer service by answering questions about products.
• Provided customer service by answering questions about product location, price and availability.
• Organized storage areas for efficient use of space.
• Arranged merchandise to enhance visual appeal and drive customer interest.
• Ensured that all products were labeled properly before stocking the shelves.

• Oversaw daily operations of state alcohol distribution and sales.
• Managed daily operations of 3-5 employees, resolved inventory discrepancies, inputted schedules, reviewed time punches in Kronos, assisted wholesalers with orders and issues, verified store finances, and maintained business upkeep.
• Managed staff training and development programs for compliance and efficiency.
• Coordinated inventory management and stock replenishment processes across facilities.
• Developed operational policies to ensure adherence to state regulations and standards.
• Implemented safety protocols to minimize risks in warehouse environments.
• Monitored staff performance and resolved issues to maintain team effectiveness and compliance.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Processed customer transactions, conducted weekly truck scans, made nightly deposits and submitted deposit slips, tracked store inventory, ensured stock availability, balanced cash till nightly, unloaded trucks weekly, and maintained store paperwork.

• Facilitated check and cash deposits, maintaining security and compliance
• Processed customer check transactions, ensuring accuracy and customer satisfaction
• Perform cashier's checks
• Maintaining a cashbox
• Entered information to sell savings bonds, contributing to customer investment options

• Managed multiple incoming phone calls efficiently.
• Processed customer refunds accurately at the register.
• Verified bank deposits
• Performed money wire transfers
• Verified change orders
• Verified cashiers tills
• Researched outages by journal scans
• Processed personal checks for customers at the register.
• Operated IBM and NEC Accusync LCD 52 touchscreen cash registers
• Operated and balanced coinstar machine
• Supervised 10-12 cashiers and baggers to ensure efficient front-end operations.
• Research payment receipts, also process credit card and gift card payments
• Managed back office tasks, including counting incoming money, balancing cash office, and depositing checks and cash.
• I have been working at customer service the entire time of my employment at Publix so I have many years of customer service experience.
• I also have experience in the grocery department.
• I am responsible for all the inventory on the grocery side.
• Monitored inventory arrivals and resolved discrepancies by coordinating with corporate through emails and scanned paperwork.

• Handled transactions using IBM cash register, ensuring accurate payment processing
• Balanced cash till at end of shift, maintaining financial accuracy
• Prepared food items following recipes, ensuring quality and consistency