Semara Brown

• Shadow certified laser technicians and performed laser tattoo removal procedures in a clinical setting
• Assist in coordinating free tattoo removal events for individuals impacted by incarceration, human trafficking, and gang affiliation
• Help facilitate partnerships between Astanza and nonprofit organizations to expand access to restorative tattoo removal services
• Develop an empathetic, trauma-informed approach when interacting with clients, many of whom were navigating sensitive life transitions
• Build meaningful connections with professionals in the aesthetics and medical laser industries, as well as with local nonprofit leaders

• Actively practicing laser tattoo removal as an independent contractor in partnership with Lone Star Laser Tattoo Removal.
• Perform laser treatments using advanced technology to safely and effectively remove unwanted tattoos for clients.
• Conduct thorough client consultations, assess tattoo types, and develop customized treatment plans.
• Educate clients on the tattoo removal process, aftercare, and expected results to ensure optimal healing.
• Maintain a clean, professional, and compliant treatment environment in accordance with industry standards.
• Collaborate with professionals in the aesthetic and tattoo industries to expand clientele and grow brand presence.

• Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
• Developed treatment plans, addressing clients'' specific concerns and skin conditions.
• Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
• Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
• Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
• Collaborated with management to develop new protocols, ensuring consistent quality of service across the team.

• Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
• Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
• Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
• Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
• Scheduled 8-10 return clients and handled 3-5 walk in customers daily.