Semarion Brandon
Chicago,IL
Summary
Dependable Patient Service Associate/Activity Assistant serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Maintains the highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Patient Service Associate/Activity Assistant
Saba
03.2023 - Current
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Collaborated with healthcare professionals to ensure seamless transitions between departments during multi-service visits.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Education
High School Diploma -
Perspectives High School of Technology
Chicago, IL06.2021
Skills
- Adaptability and Flexibility
- Problem Solving
- Active Listening
- Empathy and Compassion
- Critical Thinking
- Conflict Resolution
- Organizational Skills
- Excellent Communication
- Teamwork and Collaboration
- Resourcefulness
- Stress Management
- Time Management
- Patient Confidentiality
- Customer Service
- Decision Making
- Professionalism and Etiquette
- Attention to Detail
- Telephone Etiquette
- Resolving Problems
- Evaluating Quality of Care
- Communicating to Patients and Families
- Documenting and Recording Information
- Calm and Effective Under Pressure
- Providing Information and Resources
- Gathering Information From Patients
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Patient Needs Assessment and Referral
Timeline
Patient Service Associate/Activity Assistant
Saba
03.2023 - Current
High School Diploma -
Perspectives High School of Technology
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