Semerah Tekeste
Woodbury
Summary
Customer-focused and dependable, with over 5 years of experience in office administration and customer service across automotive, warehouse club, and retail environments. Skilled in delivering exceptional customer service in high-volume settings, with knowledge in cashier operations, front desk reception, and member assistance. Adept at multitasking, problem-solving, and maintaining professionalism in fast-paced, team-oriented workplaces.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
Woodbury
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Printed photos and made various kinds of projects.
Frontline Member Associate
Sam's Club
Woodbury
05.2023 - 02.2024
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services
- .Delivered fast and friendly customer service while operating POS systems and handling cash, credit, and mobile payments.
- Resolved member concerns efficiently and ensured a positive checkout experience.
- Maintained a clean and organized register area and followed all company policies and procedures.
Front Desk Receptionist and Cashier
White Bear Lincoln
Vadnais Heights
12.2021 - 05.2022
- Operated the dealership’s POS system to process payments for service, parts, and sales transactions accurately.
- Managed multi-line phone system, directed calls to appropriate departments, and scheduled service appointments.
- Maintained the front desk area, handled customer check-ins, and responded to inquiries about vehicle services and inventory.
- Performed light administrative duties such as filing, data entry, and updating customer records in the system.
- Collaborated with service advisors and sales teams to ensure smooth customer flow and satisfaction.
Education
Some College (No Degree) - Business
Saint Paul College
Saint Paul, MNSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Order fulfillment
- Stock management
- Multi-line phone system management
- Appointment scheduling
- Attention to detail
- Multitasking
- Adaptability
Affiliations
- [East African Student Union] Co-President
- [Black Student Union] Vice President
- [Eritrean Student Association] Member
- [3.8] GPA
Timeline
Customer Service Associate
Walgreens
08.2024 - Current
Frontline Member Associate
Sam's Club
05.2023 - 02.2024
Front Desk Receptionist and Cashier
White Bear Lincoln
12.2021 - 05.2022
Some College (No Degree) - Business
Saint Paul College
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