Semhar Aregay
Los Angeles,CA
Summary
. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Supervisor
TaxBucks Refund
12.2021 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
West Angeles Community Development Corporation
01.2018 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Server
Derricks Jamaican Restaurant
05.2016 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Travel Counselor
Pinnacle Travel Services LLC
08.2011 - 10.2014
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Education
El Camino College
Torrance, CAGeneral Studies -
Mira Costa High School
Manhattan Beach, CA06.2000
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Languages
Amharic, Tigrigna
Native or Bilingual
Timeline
Supervisor
TaxBucks Refund
12.2021 - 06.2024
Customer Service Representative
West Angeles Community Development Corporation
01.2018 - 12.2020
Server
Derricks Jamaican Restaurant
05.2016 - 10.2018
Travel Counselor
Pinnacle Travel Services LLC
08.2011 - 10.2014
El Camino College
General Studies -
Mira Costa High School