DE MONT FORT UNIVERSITY
BA (Hons) from Psychology & Political Thought
Hi, I’m
Semhar Haile
Jurupa Valley,USA
Work History
Wells Fargo Bank
Personal Banker 1
Job overview
- Close new business sales on BTB accounts, while managing existing database
- Profile every customer to learn about their financial goals
- Effectively resolve difficult customer situations
- Train tellers to ensure they meet their sales goals
- Cross sell additional products through referrals
- Provide excellent service in all customer interactions
- Identify and sell products and services that meet customer’s needs
Barclays Bank
Personal Banker / Associate
Job overview
- Sell deposit and credit products to customers and build customer relationships
- Cross sell and referrals to other areas of the bank
- Responsible for researching and resolving account-related problems
- Oversee sales, operations and personal administration
- Act as the financial center manager in absence of the manager
- As a leader of the sales team, served as hands-on trainer for sales, operation, policy and procedures
- Direct and oversee floor management activities
- Minimized risk to the bank by providing customer service
Enterprise Rent-A-Car
Management Trainee
Job overview
- Proven sales leader:
- 9 Elite Awards for ancillary sales
- 6 Insurance Rate Sales Awards
- Various Awards for top sales
- Promotion to the Airport branch based on sales performance
- Performance at the Airport branch
- Excellent customer service skills
- Branch achieved exceptional customer service quotient 8/12 months
- Several outstanding customer service awards
- Assisted in growth of rental branch fleet through outside marketing and phone handling sales
- Assisted Branch Manager in administrative control of business through handling of accounts receivables, bank, sales tracking and customer files
- Corporate Accounts – Account Manager
- Cold called potential accounts
- Set up and execute sales call appointments
- Negotiated corporate rental rates and agreements
- Represented Enterprise Rent-A-Car at industry conventions
- Increased corporate rental revenue 38%
Education
DE MONT FORT UNIVERSITYLondon
BA (Hons) from Psychology & Political Thought
Skills
- Ms Word
- MS Excel
- MS Access
- MS PowerPoint
- Word Processing
- Spreadsheet
- Databases
- Internet and Email
- Management experience
- Understanding others with speech impediment
Summary
Seasoned banker with an extensive record of success in driving sales for various bank products and successfully increasing overall branch revenue. Leveraging strong relations and critical thinking skills to effectively manage an extensive portfolio of high profile clients.
Timeline
Personal Banker 1
Wells Fargo Bank
Personal Banker / Associate
Barclays Bank
Management Trainee
Enterprise Rent-A-Car
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