Semian Jaupaj
Tirana,AL
Summary
Dear Hiring Team!
I am writing to express my interest in the Costumer Support Representative position. I am highly motivated to begin my career in remote costumer support, particularly in chat and email based roles.
I am very detail-oriented professional with strong written and verbal communication skills. Experienced in music and marketing, combining empathy and a customer-focused approach to enhance audience engagement and brand visibility.
I have strong written communication skills in English and a natural ability to remain calm, polite, and solution oriented when interacting with people. I am a quick learner, and very comfortable working in structured environments where attention to detail and costumer satisfaction are important.
Overview
11
11
years of professional experience
Work History
Singer Songwriter
Independent Management
Tirana, AL
05.2020 - Current
- Composed original songs, developing unique sound and artistic identity.
- Collaborated with producers to refine musical arrangements and enhance recordings.
- Performed at various venues, engaging diverse audiences through live music.
- Managed marketing efforts, promoting music through social media and public relations.
- Developed strategic partnerships with other musicians for co-writing opportunities and joint performances.
- Partnered with local businesses and charities to host benefit concerts raising awareness for important causes.
- Strong ability to express ideas clearly and respectfully in written form
- Comfortable handling conversations, questions, and emotional situations with care
- Experience communicating with people in different contexts (personal and professional)
Freelancer
Personal Business
Tirana, AL
02.2015 - Current
- Developed comprehensive marketing strategies to enhance brand visibility and engage target audiences.
- Designed and executed digital marketing campaigns across multiple platforms to drive customer engagement.
- Conducted market research to identify trends, informing content creation and service offerings.
- Collaborated with clients to define project scopes, ensuring alignment with business objectives and timelines.
- Mentored junior freelancers on best practices in content development and client communication strategies.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Boosted personal brand recognition through regular blog posts or articles showcasing my expertise in the field.
Education
Bachelor of Arts - Vocational-Technical Education
Academy of Arts
Tirana, AL06.2015
Skills
- Excellent written English communication
- Fast typing and multitasking
- Calm and professional communication style
- Problem solving mindset
- Empathy and costumer focused approach
- Ability to follow guidelines and procedures
- Remote work discipline and experience
Languages
English
Full Professional
Albanian
Native or Bilingual
Italian
Professional Working
Timeline
Singer Songwriter
Independent Management
05.2020 - Current
Freelancer
Personal Business
02.2015 - Current
Bachelor of Arts - Vocational-Technical Education
Academy of Arts