Se M Cheon
West Roxbury,MA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Star Market Pharmacy
02.2024 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
Pharmacist
CVS HEALTH CORPORATION
09.2022 - 02.2024
- Interpreted prescription orders, dispensed medications and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Dispensed medications and communicated with prescribers regarding therapeutic incompatibilities.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Collaborated with colleagues, technicians and leading pharmacists in effective prioritization and filling of orders.
- Supervised dispensation of controlled substances using careful oversight and audit procedures.
- Worked with automated dispensing systems and other pharmacy automation systems as required by department.
Interim Pharmacy Manager
CVS HEALTH CORPORATION
01.2023 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Pharmacy Intern
MCPHS Rotation
03.2021 - 04.2022
- Boston City Hall COVID-19/Flu Clinic with Mayor Michelle Wu.
- Counseled patients on new medications and OTC products.
- Assisted pharmacist in final review of filled prescriptions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Used pharmacy software to enter prescription and insurance information.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Contacted insurance companies to resolve claims issues.
- Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling.
- Discussed medical histories with patients to provide most effective medical advice.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Followed department policies, procedures and best practices for pharmacy operations.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Education
Doctor of Pharmacy - Pharmacy
MCPHS University
Boston, MA05.2022
Skills
- MEDITECH Software
- Vaccination Administration (APhA Certified)
- Massachusetts Pharmacy License
- Pyxis MedStation Software
- EPIC Software
- Microsoft Office Suites
- Omnicell Software
Affiliations
American Pharmacist Association
Certification
- Massachusetts Pharmacist License
- APhA Immunization Certificate
- BLS Certification (AHA)
Languages
English
Korean
Timeline
Pharmacy Manager
Star Market Pharmacy
02.2024 - Current
Interim Pharmacy Manager
CVS HEALTH CORPORATION
01.2023 - 03.2023
Pharmacist
CVS HEALTH CORPORATION
09.2022 - 02.2024
Pharmacy Intern
MCPHS Rotation
03.2021 - 04.2022
Doctor of Pharmacy - Pharmacy
MCPHS University
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