Summary
Overview
Work History
Education
Skills
Timeline
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Semir Mehinovic

Kansas City,MO

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

3
3
years of professional experience

Work History

Ambassador, Guest Services

Alclear LLC
07.2023 - 01.2024
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in procedures for faster service, improving overall guest experience.
  • Collaborated with hotel staff to ensure seamless coordination of guest services and accommodations.
  • Developed strong rapport with guests, fostering a welcoming atmosphere and encouraging repeat business.
  • Implemented customer feedback system to continuously improve service quality and address issues effectively.
  • Conducted regular training sessions for Guest Services team to maintain high standards of professionalism and hospitality.
  • Maintained accurate and up-to-date records of guest information.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.

Gate Agent

American Airlines
03.2022 - 10.2023
  • Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
  • Streamlined gate operations for timely departures and minimized delays.
  • Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
  • Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
  • Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
  • Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
  • Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.

Sales Floor Associate

LoveSac
10.2022 - 07.2023
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Boosted store sales by effectively cross-selling and upselling products to customers.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
  • Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.

Guest Advocate

Target
06.2021 - 10.2022
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.

Education

Bachelor of Science - Business Administration And Management, Aviation

Purdue University
West Lafayette, IN
01.2025

High School Diploma -

Potterville High School
Potterville, MI
05.2021

Skills

  • Customer service expertise
  • Brand representation
  • Salesmanship
  • Exceptional communication
  • Customer Retention Strategies
  • Emergency Procedures
  • Passenger Assistance
  • Baggage Handling Coordination
  • Airport safety regulations
  • Sales and Upselling
  • Guest Relations
  • Complaint Handling

Timeline

Ambassador, Guest Services

Alclear LLC
07.2023 - 01.2024

Sales Floor Associate

LoveSac
10.2022 - 07.2023

Gate Agent

American Airlines
03.2022 - 10.2023

Guest Advocate

Target
06.2021 - 10.2022

Bachelor of Science - Business Administration And Management, Aviation

Purdue University

High School Diploma -

Potterville High School

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Semir Mehinovic