Semira Chowdhury
Pearl,MS
Summary
Observant and efficient individual with excellent interpersonal and communication skills. Adept at building meaningful relationships with clients and families. Proven experience in working with adolescents from diverse cultural backgrounds, showcasing a deep understanding of their unique needs. Passionate about making a difference in the lives of individuals from various populations, striving to enhance mental health care and improve overall quality of life. Known for being organized, dependable, and always willing to learn new responsibilities to foster personal growth and development, all while maintaining a positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
Comcast
01.2018 - Current
- Builds relationships with customers through rapport and empathy and listens to customers' concerns
- Drives sales and meets quota for 3.0 scorecard consistently
- Multitasks between different tools and assists customers with issues and concerns
- Achieved Professional and Elite status in 2020
Clinical Mental Health Intern
Methodist Children's Home
05.2023 - 05.2024
- Complete training on the computer and participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Consult with team leader about client's treatment plans
- Observe therapeutic group sessions with clients
- Conduct individual and group counseling sessions
- Develop understanding and sensitivity to different cultural backgrounds
- Establish good therapeutic alliances through empathy, rapport, and listening
- Use counseling skills such as open-ended, closed-ended, summarizing, clarification, and paraphrasing with clients
- Research and study client case files before participating in individual counseling
Teacher
Murrah High School
08.2009 - 05.2014
- Developed engaging and diverse material for students
- Encouraged thought-provoking discussions based on literacy text
- Created activities such as Bollywood dancing that integrated curriculum
- Committed to helping students achieve their goals inside and outside of classroom
Education
M. Ed - Counselor Education
Delta State University
MS - Secondary Education
Jackson State University
B.A - English, Journalism
Bowling Green State University
Skills
- Individual Counseling
- Therapeutic Interventions
- Case Documentation
- Clinical Documentation
- Flexible Schedule
- Cultural Sensitivity
- Patient Advocacy
- Developing relationships
- Building rapport
- Facilitating counseling sessions
- Team Leadership
Certification
CPR Training
CPI Training
Timeline
Clinical Mental Health Intern
Methodist Children's Home
05.2023 - 05.2024
Customer Experience Representative
Comcast
01.2018 - Current
Teacher
Murrah High School
08.2009 - 05.2014
M. Ed - Counselor Education
Delta State University
MS - Secondary Education
Jackson State University
B.A - English, Journalism
Bowling Green State University
Similar Profiles
Terry FriersonTerry Frierson
Retail Store Manager at ComcastRetail Store Manager at Comcast
Kenneth WurstKenneth Wurst
Level 5 Cable Technician at ComcastLevel 5 Cable Technician at Comcast
Sharee SuttonSharee Sutton
Analyst at ComcastAnalyst at Comcast
Kyle RockafellowKyle Rockafellow
Network Technician 5 at ComcastNetwork Technician 5 at Comcast
Jessica StevensJessica Stevens
Driver Recruiter at Gulf RelayDriver Recruiter at Gulf Relay