Summary
Overview
Work History
Education
Skills
Timeline
Generic

Semira Pittman

Somerset,NJ

Summary

Skilled and dedicated dispatcher with 10+ years of experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Overview

15
15
years of professional experience

Work History

Customer Service Supervisor

Parts Authority
02.2025 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Customer Service Representative

Parts Authority
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Counter Professional

Parts Authority
01.2023 - Current


  • Customer Engagement: Build and maintain productive, long-lasting relationships with existing customers.
  • Sales Excellence: Close sales to achieve goals and drive growth.
  • Professional Interaction: Work with customers in a courteous and professional manner.
  • Customer Familiarity: Get to know our customers and understand their needs.
  • Problem Solving: Locate hard-to-find parts and negotiate with vendors for the best deals.
  • Accurate Quoting: Provide precise quotes and follow up with customers to ensure orders are placed.
  • Sales Tracking: Track lost sales and promote company specials.
  • Collaboration: Assist colleagues when needed and foster new sales opportunities.
  • Order Fulfillment: Fulfill customer orders from various sectors, including installers, fleets, municipalities, and car dealerships.
  • Additional Duties: Perform other duties as assigned.
  • Maintain and promote workplace safety
  • Securing and transferring cash or other assets.


Dispatcher

Parts Authority
12.2016 - Current
  • Manage daily delivery and work schedules to maximize coverage.
  • Review routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answer customer requests with information about product availability, shipping information and status updates.
  • Supervise driver dispatching, route planning and vehicle tracking for 10 or more drivers.
  • Monitor changes in delivery schedule and communicated changes to customers.
  • Liaise with customers to provide logistics for drivers and coordinate delivery times.
  • Report delays, accidents or other traffic and transportation situations.
  • Investigate and resolved customer and vendor issues to retain business.

Dispatcher/Driver

National Parts Supply
10.2010 - 12.2016
  • Managed daily delivery and work schedules to maximize coverage.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Processed payments by accepting cash, checks and credit card payments.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Transported and safely delivered items to prevent damage or loss.
  • Verified deliveries against shipping instructions prior to delivering to customers..

Education

GED -

Franklin High School, Franklin, NJ
06.1997

Skills

  • Delegating work
  • Processing orders
  • Monitoring field personnel
  • Improving operations
  • Adjusting routes
  • Delivery procedures
  • Data entry
  • Schedule coordination
  • Training new hires
  • Coordinating urgent deliveries
  • Critical thinker
  • Teambuilding
  • People skills
  • Conflict resolution
  • Reliable & trustworthy
  • Flexible schedule

Timeline

Customer Service Supervisor

Parts Authority
02.2025 - Current

Customer Service Representative

Parts Authority
04.2023 - Current

Counter Professional

Parts Authority
01.2023 - Current

Dispatcher

Parts Authority
12.2016 - Current

Dispatcher/Driver

National Parts Supply
10.2010 - 12.2016

GED -

Franklin High School, Franklin, NJ

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Semira Pittman