Summary
Overview
Work History
Education
Skills
Timeline
Generic

Semira Vaughn

Jonesboro,AR

Summary

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Overview

2
2
years of professional experience

Work History

CW Technical Support Representative

Foundever
10.2024 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

CNA

Jonesboro Human Development Center
04.2024 - 07.2024
  • Reported changes in patient conditions to registered nurse or physician.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Documented patient care services by charting in designated areas.

Janitorial Associate

TJ MAXX
01.2024 - 04.2024
  • Cleaned restrooms, emptied trash receptacles, and replenished supplies such as toilet paper, soap, and paper towels.
  • Disinfected public areas such as lobbies and restrooms.
  • Maintained all janitorial equipment in a safe and orderly manner.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces to maintain cleanliness.

Food Service

Aramark
08.2023 - 11.2023
  • Monitored food service operations to ensure quality control, sanitation regulations, and student satisfaction.
  • Sought out and implemented methods to improve food service and team performance.
  • Assisted in preparing salads and desserts to speed up food service.
  • Communicated effectively with supervisors about any issues or concerns related to food service operations.
  • Organized and restocked food service items such as utensils, dishes, condiments, and napkins.

Patient Care Advocate

Chime Solutions
02.2023 - 06.2023
  • Participated in quality improvement initiatives aimed at improving overall patient experience.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.

Education

Rosa Fort High School
Tunica, Ms
05.2022

Skills

  • Medical terminology knowledge
  • Good Time Management
  • Solving difficult problems
  • Keyboarding
  • Microsoft Outlook
  • Compassion and Empathy
  • Quality Assurance
  • Compassionate communication
  • Patient-focused care
  • Able to lift 150 pounds
  • Technical troubleshooting
  • Remote support

Timeline

CW Technical Support Representative

Foundever
10.2024 - Current

CNA

Jonesboro Human Development Center
04.2024 - 07.2024

Janitorial Associate

TJ MAXX
01.2024 - 04.2024

Food Service

Aramark
08.2023 - 11.2023

Patient Care Advocate

Chime Solutions
02.2023 - 06.2023

Rosa Fort High School

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Semira Vaughn