Semirra Durr

• Instructing new employees on standard operating procedures and responsibilities of FOH/BOH positions.
• Communicating effective feedback to

management and staff.

• Coordinating training materials.
• Supervision of several positions at a time.
• Adapting to changes in shift and developing

solutions in real time.

• Operation of systems Micros, Aloha.
• Increasing/boosting moral of staff.
• Handling high pressure environments.
• Accurate cash and card handling
• Upholding company reputation while traveling abroad.
• Food Safety

• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Responded to inquiries by directing calls to appropriate personnel.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Utilized techniques for increasing data entry speed.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Managed documents by organizing forms, making photocopies and filing records.