Semir S Dedovic
Decatur,GA
Summary
Motivated manager with 21 years of industry experience. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building skills.
Overview
21
21
years of professional experience
Work History
Area Sales Manager
ACEL Dealer Services LLC
Atlanta, GA
07.2022 - Current
- Developed sales strategies to enhance market presence in assigned territories.
- Managed relationships with key clients to foster long-term partnerships.
- Specialized in MOC Preventive Maintenance, Reconditioning
- Coordinated with supply chain teams to ensure timely product availability for customers.
- Managed a team of sales representatives in order to achieve maximum results.
Service and Parts Director
Brooklyn Jeep
Brooklyn, NY
11.2020 - 06.2022
- Defined department objectives and monitored performance.
- Maintained high CSI and Premium status
- Collaborated with customers to discuss service needs and offer available solutions.
- Directed team of service professionals focused on revenue.
- Enforced adherence to customer service standards to foster satisfaction and retention.
- Overcame severe operational constraints to meet goals
Service Manager
Plaza Auto Mall
Brooklyn, NY
04.2017 - 06.2020
- Developed and monitored budgets for service department and informed ownership of variances.
- Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Model expected customer service standards to promote customer satisfaction, loyalty and retention.
- Resolved customers issues by providing timely and effective solutions.
Service Manager
Island Auto Group
Staten Island, NY
04.2014 - 04.2017
- Upheld high CSI scores
- Largest NYC metro dealer with a daily car count of 150+ cars
- Focused on team building skills in a unique environment
- Consistently upheld company goals with respect to revenue
Automotive Service Technician/Dispatcher
Prime Auto Group
Manchaster, NH
07.2005 - 12.2013
- ASE Certified Master Technician
- Certified Master Technician Toyota/Subaru
Education
Associate of Applied Science - Service Management/Automotive Tech
Wyoming Technical Inst
Blairsville, PA2005
High School Diploma - General Studies
Bonny Eagle
2004
Accomplishments
- Fluent in CDK, R&R, DealerTrack, ADP, Office, Powerpoint, Excel
- Shop efficiency optimization
- Customer satisfaction needs
- Negotiation
- Warranty claim processing
- P&L Analysis
- Developing a culture based on recognizing individual needs
- Inventory Control
Timeline
Area Sales Manager
ACEL Dealer Services LLC
07.2022 - Current
Service and Parts Director
Brooklyn Jeep
11.2020 - 06.2022
Service Manager
Plaza Auto Mall
04.2017 - 06.2020
Service Manager
Island Auto Group
04.2014 - 04.2017
Automotive Service Technician/Dispatcher
Prime Auto Group
07.2005 - 12.2013
Associate of Applied Science - Service Management/Automotive Tech
Wyoming Technical Inst
High School Diploma - General Studies
Bonny Eagle