Semmie Ruffin
Saint Louis,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
City Clerk
City Of Bellefontaine Neighbors
2017.08 - Current
- Improved efficiency by streamlining City Clerk office procedures and implementing new technologies.
- Managed city records, ensuring timely updates and accurate documentation for public access.
- Facilitated communication between city departments, improving interdepartmental collaboration and operational efficiency.
- Assisted in the preparation of annual budgets, contributing to prudent financial management of municipal resources.
- Coordinated city council meetings, ensuring smooth proceedings and effective decision-making processes.
- Maintained professional relationships with constituents, addressing concerns and providing information on local government operations.
- Collaborated with legal counsel to review contracts and agreements, safeguarding the city''s interests in all transactions.
- Supported election processes by managing voter registration records and coordinating polling locations, contributing to an organized voting experience for residents.
- Enhanced transparency by regularly updating the city''s website with relevant information on meetings, events, and announcements.
- Supervised office staff to ensure efficient completion of daily tasks while maintaining a positive work environment.
- Provided exceptional customer service when responding to inquiries from residents and visitors regarding city services or policies.
- Participated in staff training programs to continuously enhance knowledge on current best practices in municipal administration.
- Administered oaths of office for elected officials, upholding the integrity of the democratic process within the community.
- Monitored budget expenditures throughout the fiscal year-ensuring responsible use of taxpayer funds.
- Coordinated with various city departments to compile and submit necessary reports, contributing to effective governance.
- Implemented records management policies that protected sensitive information while promoting accessibility for research and reference purposes.
- Assisted in budget prep, expenditure review and budget administration.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Updated operational records or licensing information using computer terminals.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
Market Sales Manager
Aetna
2005.06 - 2016.07
- Increased market share by developing and implementing targeted sales strategies.
- Exceeded sales targets through effective territory management and relationship building.
- Established strong rapport with key accounts for increased customer loyalty and retention.
- Analyzed market trends to identify new business opportunities and expand client base.
- Conducted regular sales training sessions to enhance team skills and overall performance.
- Provided exceptional customer service, resulting in high levels of satisfaction and repeat business.
- Optimized inventory management, reducing stockouts and improving on-time delivery rates.
- Monitored competitor activity closely to proactively adjust strategies as needed.
- Cultivated relationships with distributors, enhancing partnership opportunities for mutually beneficial growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Administrative Clerk
Truman Medical Center
2003.02 - 2005.05
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced appointment backlogs through effective scheduling and follow-up procedures.
- Ensured accurate patient billing by diligently reviewing insurance claims and processing payments.
- Maintained strict confidentiality of sensitive information, adhering to HIPAA guidelines for all patient records.
- Collaborated with team members to streamline workflows, resulting in improved overall office productivity.
- Contributed to a positive work environment by delivering excellent customer service in all interactions with patients, families, and colleagues.
- Assisted with the coordination of medical tests and imaging appointments, ensuring timely results for patient care decisions.
- Expedited referral processes for specialty consultations by properly completing necessary documentation and obtaining insurance authorizations.
- Facilitated communication between patients and healthcare providers through clear documentation of phone messages and appointment requests.
- Managed incoming calls efficiently while maintaining a professional demeanor under pressure from high call volumes or challenging situations.
- Improved record-keeping accuracy by regularly auditing files for completeness and updating information as needed.
- Provided administrative support to multiple physicians simultaneously while maintaining organization within busy clinic settings.
- Maintained an orderly reception area which contributed to a welcoming atmosphere for patients upon arrival.
- Participated in periodic training sessions to stay current on best practices within the field of medical administration.
- Handled sensitive inquiries related to billing disputes diplomatically, resolving issues promptly without compromising patient relationships.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
Education
High School Diploma -
Sumner High School
St Louis, MONo Degree - Administrative Support
Hickey College
St Louis, MOSkills
- Personnel Supervision
- Money Handling
- Legal Notice Publishing
- Problem-Solving Abilities
- Activity Coordination
- Purchasing
- Meeting Coordination
- Legal Compliance
- Document Management
- Organizational Skills
- Interpersonal Communication
- Conflict Resolution
- Time Management
- Computer Proficiency
Timeline
City Clerk
City Of Bellefontaine Neighbors
2017.08 - Current
Market Sales Manager
Aetna
2005.06 - 2016.07
Administrative Clerk
Truman Medical Center
2003.02 - 2005.05
High School Diploma -
Sumner High School
No Degree - Administrative Support
Hickey College
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