Semmy Metts
Kingman,AZ
Summary
Dedicated caregiving and customer service professional with extensive experience at Watermark Retirement Communities. Recognized for excellence in medication coordination and building strong client relationships, enhancing overall well-being and safety. Proficient in inventory management and food safety oversight, consistently delivering high client satisfaction and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Giver
Watermark Retirement Communities
Kingman, AZ
07.2024 - 12.2024
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Supported bathing, dressing and personal care needs.
- Monitored health and well-being of clients and reported significant health changes.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Amazon Delivery Driver
Last Mile Logistics
San Diego, CA
03.2022 - 04.2024
- Transported and safely delivered items to prevent damage or loss.
- Ensured accurate completion of all paperwork associated with deliveries.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
- Reported mechanical problems encountered with vehicles to dispatch.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
Caregiver
Sunrise At Bonita
San Diego, CA
10.2018 - 11.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Built strong and trusting rapport with clients and loved ones.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored health and well-being of clients and reported significant health changes.
Cook
Noodles & Company
Denver, CO
09.2016 - 09.2018
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Adhered to food safety standards when storing and preparing foods.
- Used standardized recipes and other instructions to prepare food.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Monitored stock levels of food items and ordered more when necessary.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Replenished food items from inventory and rotated ingredients.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Caregiver
Morning Star Senior Living
Littleton, CO
03.2013 - 08.2016
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted clients with maintaining good personal hygiene.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Maintained clean and well-organized environment for client happiness and safety.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Ensured residents' dietary needs and allergy information were accurately maintained.
Restaurant Waiter
Johnny Rockets Restaurant
Aurora, CO
08.2011 - 08.2013
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus and answered questions regarding items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Took accurate food and drink orders, using a POS ordering software system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Cashier Team Lead
Box Office Video
Edwards, CO
01.2009 - 05.2011
- Processed payments promptly for customers to exceed productivity standards.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Resolved customer complaints regarding product availability or delivery times in a timely manner.
- Answered customer queries and complaints and provided prompt solutions.
- Organized weekly cycle counts to verify accuracy of inventory records.
- Monitored accuracy of invoices against purchase orders to ensure compliance with company policy.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Tracked store inventories and ordered new materials to prevent shortages.
- Counted and balanced registers.
Maintenance Crew Member
Red Tail Maintenance
Eagle, CO
07.2007 - 07.2008
- Cleaned and lubricated machinery to prevent breakdowns and extend lifespan.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Calculated required materials needed based on field measurements or work orders.
- Coordinated with management to prioritize maintenance tasks.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Trimmed trees and bushes to maintain a neat appearance at all times.
- Maintained or repaired specialized equipment or machinery.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Maintained lumberjack tools such as saws, axes and chainsaws in good working order.
- Operated saws and felling machinery to complete work, considering tree heights, areas and necessary cuts to plan and carry out efficient operations.
- Performed tree climbing using ropes and harnesses to reach high branches and cut them down safely.
- Assessed cut logs for size and usability and sorted for movement to logging trucks and transportation to processing locations.
- Controlled direction of falling trees by correctly placing wedges and cutting in strategic places.
- Managed the cutting, trimming and chipping of trees.
Education
High School Diploma -
Eagle Valley Highschool
Gypsum, CO06-2008
Some College (No Degree) - Basic Studdies
Colorado Mountain College
Edwards, COSkills
- Documentation
- Compassionate client care
- Medication coordination
- Verbal and written communication
- Case management
- Mobility assistance
- Package scanning
- Positive attitude
- Punctual and reliable
- Map reading and navigation skills
- Inventory management
- Safe driving record
- Recipe modification
- Dish preparation
- Cooking
- Order prioritization
- Food safety oversight
- Food handling
- Hand tool proficiency
- Safety protocols
- Environmental awareness
- Brush clearing techniques
- Endurance and stamina
- Physical strength
- Heavy machinery operation
Certification
Food Handler Certificate: 10-22-2024
CPR AED and First Aid Certiticate: 7-6-2024
Refrences
- Crystal
- Hailey Lanphar- 928-264-2791
- Ren 858-248-7152
- Damien 619-829-9795
References
References available upon request.
Timeline
Care Giver
Watermark Retirement Communities
07.2024 - 12.2024
Amazon Delivery Driver
Last Mile Logistics
03.2022 - 04.2024
Caregiver
Sunrise At Bonita
10.2018 - 11.2021
Cook
Noodles & Company
09.2016 - 09.2018
Caregiver
Morning Star Senior Living
03.2013 - 08.2016
Restaurant Waiter
Johnny Rockets Restaurant
08.2011 - 08.2013
Cashier Team Lead
Box Office Video
01.2009 - 05.2011
Maintenance Crew Member
Red Tail Maintenance
07.2007 - 07.2008
High School Diploma -
Eagle Valley Highschool
Some College (No Degree) - Basic Studdies
Colorado Mountain College
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