Semone Ault
Snellville,GA
Summary
Dynamic leader with a proven track record at Learning Care Group, enhancing team productivity and customer satisfaction through effective problem-solving and workflow optimization. Skilled in staff development and performance coaching, with a knack for fostering teamwork and collaboration. Excelled in customer focus and computer skills, significantly reducing escalations and improving operational efficiency. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Learning Care Group
03.2018 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Lead Teacher
Learning Care Group
03.2018 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Collections Agent
Collections
09.2016 - 02.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
No Degree - Education
Georgia Gwinnett College
Lawrenceville, GASkills
Customer Focus
Workload Management
Motivational Skills
Influencing skills
Meeting facilitation
Staff Development
Performance Coaching
Team Leadership
Teamwork and Collaboration
Decision-Making
Staff Training
Hiring and Training
Computer Skills
Shift Scheduling
Certification
First Aid
CPR
CDA
Timeline
Team Leader Manager
Learning Care Group
03.2018 - Current
Lead Teacher
Learning Care Group
03.2018 - Current
Collections Agent
Collections
09.2016 - 02.2018
No Degree - Education
Georgia Gwinnett College
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